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Europcar Customer Service Contacts
Europcar Mobility Group SA (Europcar) delivers comprehensive mobility solutions across the globe. As a leading service provider, Europcar specializes in a variety of vehicle hire options, encompassing everything from economical car rental services to short-term vehicle rentals. Additionally, customers can enjoy convenient booking services for a diverse fleet that includes cars, vans, and trucks, catering to all transportation needs.
Phone Number & Contact Info
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- Europcar Most Popular Number
- 0871 3843419
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 877-940-6900
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- Mailing Address:
- Paris, France
Europcar Customer Service Overview
Europcar has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
Top Reasons Customers Contact Europcar
Customers contact Europcar for various reasons. Most popular of them are questions like "How Do I Report an Overcharge on My Account to Europcar?", "What is Europcar's age policy for renting a car?", "What is Europcar's fuel policy for rental cars?".
User Testimonials for Europcar Support
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No contact or refund after the issue. No offer of credit or resolution.
From Lasalle Dzn at 2024-10-20 -
Assistance was delayed and unsympathetic, staff mocked my medical condition, and customer service failed to address staff actions, responding with poor communication.
From Rather not disclose R at 2024-04-30 -
Struggling to resolve billing discrepancies through customer service without response or a contact number. Considering disputing charges with the credit card company.
From Loveda Nhx at 2024-09-05 -
Told to call after system block, faced multiple transfers before issue resolved. Ticket paid, rental cleared.
From Guest-6105593 at 2024-09-15 -
Closed offices and lack of replacement car solution caused inconvenience. Forced expensive logistics and double charges compounded frustration.
From YiFun Y at 2024-09-03 -
Instructed by online chat to proceed despite failing a soft credit check, only to be dismissed by staff and stranded at the airport. Contacted Customer Care and received a generic reply.
From Mr Vur at 2024-07-05
Frequently Asked Questions About Europcar
Explore frequently asked questions about Europcar to quickly find the information and support you need.
Volkswagen subsidiary From 1998, Europcar had progressively been acquired by the Volkswagen Group, until it eventually became a subsidiary 100% owned by the carmaker in 1999.
You'll find Europcar right here in America, and in over 160 countries around the globe.
Europcar has become Europcar Mobility Group, adopting a new name and brand identity to reflect its transformation.
Company. As part of Europcar Mobility Group, global provider of mobility solutions, Fox Rent A Car is a benchmark for low-cost leisure car rental in the United States and around the world.