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EVA Air Customer Service Contacts
EVA Air, established in 1989, is a premier Taiwanese international airline renowned for its exceptional service and safety record. Headquartered in Taoyuan International Airport near Taipei, Taiwan, EVA Air operates a comprehensive network of global routes, connecting Asia with Europe, North America, and Australia with a modern, eco-friendly fleet. Known for its innovative cabin classes, including the exclusive Royal Laurel Class, EVA Air has consistently earned accolades for its world-class services and in-flight amenities.
Phone Number & Contact Info
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- EVA Air Most Popular Number
- 800-695-1188
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- [email protected]
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- Website
- www.evaair.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Luzhu District, Taiwan
EVA Air Customer Service Overview
EVA Air has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact EVA Air
Customers contact EVA Air for various reasons. Most popular of them are questions like "Does EVA Air offer any assistance for passengers with disabilities?", "What is the baggage allowance for EVA Air?", "What are the available options for EVA Air's airport lounge access?".
User Testimonials for EVA Air Support
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Hung up the phone after the recorded message, even during office hours.
From Jack W Zcq at 2024-09-09 -
Frustration with unresponsive support agents and inability to leave callback requests. Improved options for agent contact, like live chat or hold until service, needed.
From LuAnne S Qoc at 2024-08-07 -
Apology for delayed response and discomfort during flight. Refund processed for seat charges. Appreciate patience and understanding.
From Trinh T Thf at 2024-06-01 -
No response from hotline despite multiple attempts; lacks online chat and email contact options.
From Michael K Shv at 2024-07-23 -
Poor response to emails and lack of refund for canceled flight; phone interactions unhelpful.
From Guest-5885745 at 2024-05-29 -
Ignored feedback with no concern and hours of waiting to speak to customer service.
From tony w Jth at 2024-06-01