Expedia Customer Service Contacts
Expedia Group, Inc. is a premier global online travel platform, offering a comprehensive suite of travel services to facilitate trips and vacations worldwide. As a leading authority in the travel industry, Expedia provides access to a vast array of options, including hotel bookings, airline tickets, car rentals, and cruise reservations. With user-friendly tools and a commitment to customer satisfaction, Expedia empowers travelers to design and enjoy their perfect trip with ease and convenience.
Phone Number & Contact Info
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- Expedia Most Popular Number
- 800-319-4834
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- [email protected]
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- Website
- www.expediagroup.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-220-8176 404-728-8787
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- Mailing Address:
- Seattle, WA
Expedia Customer Service Overview
Expedia has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes and 47 seconds. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Expedia
Customers contact Expedia for various reasons. Most popular of them are questions like "What is the Expedia cancellation policy?", "Are pets allowed in Expedia accommodations?", "What is the Expedia cancellation policy for flights?".
User Testimonials for Expedia Support
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Held on the phone for 36 minutes despite a 15-minute estimate. Representative asked for confirmation number, put on hold, then disconnected. Issue unresolved, no callback. Refund for a hotel not received after 10 business days. Null response from Expedia and hotel staff about refund due to room conditions.
From CRYSTAL M Iyb at 10/07/24 -
Rude and unhelpful service, with location far from the airport.
From Edgar M Vvx at 10/03/24 -
Difficulty contacting support led to frustration, as communication required waiting for a callback. Attempts to resolve billing discrepancies were met with limited success.
From Saumya Zcg at 09/21/24 -
Waiting an hour to speak with customer service after online response is frustrating.
From Xavier S Cal at 10/01/24 -
Customer service failed to resolve issues regarding my room booking and refund, leaving me without accommodation during a hurricane evacuation.
From SimplypixelPerfect J at 10/09/24 -
Lack of adequate support, refusal to accommodate a clear discrepancy in room description, and unsatisfactory compensation offer overshadowed any resolution attempts, missing a chance to satisfy the customer.
From Maria C Cjq at 10/21/24
Frequently Asked Questions About Expedia
Explore frequently asked questions about Expedia to quickly find the information and support you need.
Expedia Inc. is an online travel agency owned by Expedia Group, based in Seattle. The website and mobile app can be used to book airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages. Expedia.com was launched on October 22, 1996 by Microsoft. Expedia Inc.
Once operating solely as Expedia.com, the group has gradually acquired a wide range of travel brands, including Vrbo, Hotels.com, and trivago, becoming the second-largest online travel agency (OTA) worldwide, just behind Booking Holdings.
Expedia Group Inc is a U.S.-based publicly-traded company that owns and operates Expedia.com and Hotels.com, two of the world's most popular flight and hotel booking websites.