EZ-Pass Massachusetts Customer Service Contacts
EZ-Pass Massachusetts, officially known as MassDOT's E-ZPass MA Program, is a toll collection service that facilitates seamless, electronic toll payments on highways across Massachusetts. Utilizing state-of-the-art technology, EZ-Pass MA allows drivers to pass through tolls without stopping, using a pre-funded transponder mounted on the vehicle's windshield. This service not only expedites vehicle flow on toll roads but also offers discounted toll rates, enhancing the driving experience for Massachusetts residents and frequent travelers.
Phone Number & Contact Info
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- EZ-Pass Massachusetts Most Popular Number
- 877-627-7745
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- Website
- www.mass.gov
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
EZ-Pass Massachusetts Customer Service Overview
EZ-Pass Massachusetts has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 13%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 32 seconds. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact EZ-Pass Massachusetts
Customers contact EZ-Pass Massachusetts for various reasons. Most popular of them are questions like "Is there a fee for using EZ-Pass in Massachusetts?", "How Do I Sign Up for Ez-Pass in Massachusetts?", "How Do I Recover My Ez Pass Massachusetts Account?".
User Testimonials for EZ-Pass Massachusetts Support
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Unanswered calls and no response to online inquiry create stress for seniors needing urgent assistance.
From Guest-5974560 at 07/09/24 -
No easy way to change payment method, AI chat needs improvement.
From Beverely Dal at 05/19/24 -
On hold for over 2 hours; representative was rude and unprofessional.
From Guest-5919951 at 06/13/24 -
Long wait times and lack of response from customer service has been disappointing.
From Milad N Qon at 02/23/24 -
Assistance needed from a representative who claimed to help but instead transferred to an automated line after hours. Difficulty in getting live support.
From Candy F Iil at 01/22/24 -
Hours on hold when trying to reach them by phone, with no online access to information—terrible service.
From Guest-5668408 at 03/01/24
Frequently Asked Questions About EZ-Pass Massachusetts
Explore frequently asked questions about EZ-Pass Massachusetts to quickly find the information and support you need.
Fast Lane was the original branding for the electronic toll collection system used on toll roads in Massachusetts, including the Massachusetts Turnpike, Sumner Tunnel, Ted Williams Tunnel, and Tobin Bridge. It was introduced in 1998, and later folded into the E-ZPass branding in 2012.
Customers are reminded that EZDriveMA will never request payment by text message and that all links associated with the tolling agency will include www.EZDriveMA.com. If you receive an unsolicited text, email or similar message purporting to be EZDriveMA or any tolling agency, do not click on any links, MassDOT said.
Welcome to EZDriveMA, the online home of Massachusetts all electronic tolling program. Here, you can open an E-ZPass MA account, manage your account information, and pay missed tolls. Travelled on MA toll roads without an E-ZPass? No problem.
Your E-ZPass MA transponder is accepted as a toll payment method at the following out of state E-ZPass equipped toll facility. Participating states include: Delaware. Florida.