FedEx Customer Service Contacts
Federal Express Corporation, a pioneer in express transportation, continues to lead the industry worldwide, offering fast, dependable, and precise delivery services across over 220 countries and territories. This extensive network connects markets that account for over 99% of the global GDP, ensuring efficient international commerce and logistics solutions.
Phone Number & Contact Info
-
- FedEx Most Popular Number
- 800-463-3339
-
- [email protected]
-
- Website
- www.fedex.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 800-622-1147
-
- Mailing Address:
- Memphis, TN
FedEx Customer Service Overview
FedEx has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 seconds. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact FedEx
Customers contact FedEx for various reasons. Most popular of them are questions like "Is FedEx Forum accessible for individuals with disabilities?", "Can I access my FedEx Office account online?", "What is the cost of shipping with FedEx?".
User Testimonials for FedEx Support
-
Unable to connect with support, no accountability for issues.
From william R Rek at 2023-06-10 -
Agent confusion on delivery rescheduling and lack of communication regarding a new delivery date are frustrating aspects. Hours wasted without the package arriving. Some employees may need re-evaluation.
From Kevin L Cjj at 2024-07-29 -
Unable to reach a customer service representative by phone about packages sent to the wrong address.
From Teliyah Cpk at 2024-10-15 -
Experiencing poor service with repetitive apologies and unhelpful responses. Mona provided exceptional assistance, addressing the issue and attempting to resolve it. Unfortunately, others contradicted this positive experience with rigid adherence to policy. Customer service needs improvement.
From Do H Nwq at 2024-10-11 -
Incredibly rude and difficult customer service; truly unhelpful experience chasing a needed form for reimbursement.
From Judith Hill at 2024-10-24 -
Agent limited access and repetitive responses when contacted about delivery issues.
From Pamela handon at 2024-10-20
Frequently Asked Questions About FedEx
Explore frequently asked questions about FedEx to quickly find the information and support you need.
Federal Express Corporation invented express transportation and remains the industry's global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 99% of the world's gross domestic product.
Born in 1944 in Marks, Mississippi, Frederick W. Smith is the founder of FedEx Corporation and executive chairman of the board of directors.
Our portfolio of solutions creates a strong value proposition. 96.7% of U.S. revenue comes from customers of two or more transportation services. We manage service offerings as a portfolio for the benefit of our customers and FedEx. Our independent operations enable optimal service quality, reliability and focus.