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Fitbit Customer Service Contacts
Fitbit, Inc. is a leading American technology company known for its innovative wearable devices that track health and fitness metrics. Founded in 2007, Fitbit offers a wide range of products including activity trackers, smartwatches, and accessories, designed to help users monitor their physical activity, sleep patterns, heart rate, and more. With its user-friendly app and robust data analytics, Fitbit empowers individuals to achieve their wellness goals, making it a favorite choice for health-conscious consumers worldwide.
Phone Number & Contact Info
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- Fitbit Most Popular Number
- 877-623-4997
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- Mon-Fri 9am-5pm PT
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- Mailing Address:
- San Francisco, CA
Fitbit Customer Service Overview
Fitbit has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes and 54 seconds. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Fitbit
Customers contact Fitbit for various reasons. Most popular of them are questions like "Can my Fitbit be repaired?", "How Do I Recover My Fitbit Account?", "How Do I Add a Second Fitbit to My Account?".
User Testimonials for Fitbit Support
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Patient and helpful representative tried various solutions and offered a 50% discount on a new Fitbit after warranty expiration. Another interaction was disappointing.
From Anil Mbp at 2024-10-28 -
Unresolved issues and unnecessary sign-up requests make customer support burdensome.
From Guest-6178118 at 2024-10-16 -
Support suggested keeping the faulty device for two more days before replacement, despite ongoing issues during phone contact. Issues persisted with the heart rate monitor and workout data.
From Derek S Xef at 2024-08-27 -
Assumed incorrect warranty period and offered a refurbished device discount, ignoring customer concerns. Felt accused of lying.
From Jeff K Scr at 2024-10-08 -
Agent assistance did not resolve my issue, and no follow-up email has been received, leaving me without a functioning device.
From Laura A Hsi at 2024-10-27 -
Receiving a 35 percent discount offer after the band detached prematurely was unexpected.
From Maimouna Uxl at 2024-08-13
Frequently Asked Questions About Fitbit
Explore frequently asked questions about Fitbit to quickly find the information and support you need.
The Fitbit brand name was originally owned by Fitbit, Inc., founded by James Park and Eric Freidman. The company was acquired by Google in January 2021 and was absorbed into the company's hardware division.
This is a list of products by Fitbit, a line of activity trackers, smartwatches, and other electronic health and fitness devices. Begun in 2007 by Fitbit, Inc., the brand was acquired by Google 2021.
Fitbit Inc., soon to be acquired by Google, says it's shifting manufacturing operations out of China for its health trackers and smartwatches to avoid U.S. tariffs.
Google finalized its acquisition of Fitbit in early 2021 and as recently as 2022, the co-founder of Fitbit James Park said that Google's Pixel watches would not kill off Fitbit. Park did tell CNET at the time that some of Fitbit's technology would move away from just watches and trackers.