Foot Locker Customer Service Contacts
Foot Locker, Inc. is a leading global retailer of athletic footwear and apparel, headquartered in New York City. With a vast selection of products geared towards sports enthusiasts and sneaker aficionados, Foot Locker offers items from top brands like Nike, Adidas, and Puma. Known for its strong presence both online and in physical stores, Foot Locker serves customers across multiple continents, reinforcing its reputation as a major player in the sportswear market.
Phone Number & Contact Info
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- Foot Locker Most Popular Number
- 800-991-6815
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- Website
- stores.footlocker.com
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- Opening Hours:
- Mon-Sun 6am-12am CT
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- Mailing Address:
- 5405 N Interstate Hwy 35, Austin, TX 78723
Foot Locker Customer Service Overview
Foot Locker has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Foot Locker
Customers contact Foot Locker for various reasons. Most popular of them are questions like "What is Foot Locker?", "What is the Foot Locker VIP program?", "What is the Foot Locker sneaker release calendar?".
User Testimonials for Foot Locker Support
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No update on shipping info, can't get through to customer service.
From Courtney B Wpx at 12/30/23 -
Delivery service issues with orders supposedly delivered but not found. Frustration over packages ending up in incorrect locations despite having correct information.
From Na Apb at 12/10/23 -
Refund not issued despite confirmation of trainers being at a service point.
From LW at 10/23/24 -
Dreadful experience getting a refund from customer service. Avoid.
From Rakesh at 10/19/24 -
Attempted contact with customer service multiple times; response was delayed. They eventually promised a refund, but no follow-up after prices increased. Disappointing communication.
From Donna Reynolds at 10/02/24 -
Long wait times and unresponsive chat, with instructions to use a costly premium number.
From yvonne attrell at 10/28/24
Frequently Asked Questions About Foot Locker
Explore frequently asked questions about Foot Locker to quickly find the information and support you need.
Ownership: Foot Locker is a publicly owned company traded on NASDAQ. Principal Subsidiary Companies: Foot Locker is a wholly owned subsidiary of the Venator Group, formerly Woolworth Corporation. Chief Competitors: As the number-one athletic footwear retailer in the United States, Foot Locker faces intense competition.
Foot Locker, Inc. has a strong history of sneaker authority that sparks diversity and ignites the power of sneaker culture through its portfolio of brands including Foot Locker, Kids Foot Locker, Champs Sports, WSS and atmos.
Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker.