Ford Customer Service Contacts
Ford Motor Company, an iconic American automotive manufacturer, was founded by Henry Ford on June 16, 1903. Renowned for revolutionizing the auto industry by introducing assembly line production techniques, Ford is headquartered in Dearborn, Michigan. Today, it offers a diverse lineup of vehicles including cars, trucks, SUVs, and electric vehicles, solidifying its status as a global leader in automotive innovation and sustainability.
Phone Number & Contact Info
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- Ford Most Popular Number
- 888-781-7319
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- [email protected]
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- Website
- www.ford.com
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- Opening Hours:
- Mon-Fri 8am-5pm ET
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- Additional Contact numbers:
- 800-241-3673 866-436-7332 800-392-3673
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- Mailing Address:
- Dearborn, MI
Ford Customer Service Overview
Ford has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Ford
Customers contact Ford for various reasons. Most popular of them are questions like "Can I link my Ford Interest Advantage account to my existing Ford account?", "What is the difference between Ford Credit and Ford Motor Credit?", "What is Ford Motor Credit?".
User Testimonials for Ford Support
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Misinformation given at appointment, inconsistent with reminders, and lack of proactive communication.
From Martena M at 10/28/24 -
Disappointment with the response from Ford when attempting to resolve ongoing engine issues. Asked to contact the Better Business Bureau after a replacement part proved defective and was backordered.
From COSTA P at 07/06/24 -
My F250 experienced recurring issues despite visits to the dealer. They attempted repairs under warranty, but problems persisted after expiration. I contacted Ford Roadside for assistance and sought a resolution.
From Paul C Pyl at 10/01/24 -
Encountered long delays and price changes at customer service desk while sourcing a discontinued part, leading to increased costs. The manager offered an alternative at a significantly higher price than initially quoted, prompting a request for a complimentary replacement due to inconvenience.
From Abdullah S Aao at 07/11/24 -
Service lacking attention and effectiveness. Complaints ignored.
From SENZA LEGGE Band at 10/17/24 -
Great service and timely solution by Lindsay at Jacobson Ford.
From Carlos J. at 10/07/24
Frequently Asked Questions About Ford
Explore frequently asked questions about Ford to quickly find the information and support you need.
Ford Motor Company is not owned by another corporation; instead, it is only owned by shareholders. Since the shareholders are collectively the owners of the company, those with more shares technically own more of Ford Motor Co. Ever Wonder: Is the 2020 Ford Mustang all-wheel drive?
Ford Motor Company (commonly known as Ford) is an American multinational automobile manufacturer headquartered in Dearborn, Michigan, United States.
Ford-Werke GmbH is a German-based car manufacturing company headquartered in Merkenich-Cologne, North Rhine-Westphalia. It is a fully-owned subsidiary of American Ford Motor Company.
Where is the Ford Motor Company's headquarters? The Ford Motor Company's headquarters are in Dearborn, Michigan, in the United States.