Freshbooks Customer Service Contacts
FreshBooks is a leading cloud-based accounting software designed specifically for small business owners and freelancers. It offers a suite of financial management tools to simplify invoicing, expense tracking, and time management, helping users stay organized and efficient. With its intuitive interface and robust features, FreshBooks supports thousands of businesses worldwide in managing their finances effectively and making smarter business decisions.
Phone Number & Contact Info
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- Freshbooks Most Popular Number
- No contact number available.
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- Website
- www.freshbooks.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Freshbooks Customer Service Overview
Freshbooks has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Freshbooks Support
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Problem resolution takes excessively long, with communication gaps and lack of follow-through causing frustration. Repeatedly start from scratch with each interaction, while language barriers and lack of proper tools hinder effective assistance. Insufficient escalation processes add to the problem.
From Jaime B Uac at 2024-10-17 -
Support directed me to a third-party vendor due to lack of backing for the XML export function.
From Julie M Xoa at 2024-08-14 -
Useless responses that seem scripted.
From Brad McManus at 2024-09-15 -
Support is abysmal, with hours spent on hold attempting to resolve straightforward issues.
From vince geisler at 2024-09-05 -
Unresponsive and disengaged, they prolong assistance with an ineffective AI system.
From Tj at 2024-09-03 -
Non-existent customer support, ignored cancellation requests for over a month, no contact options available. About to report them to the BBB.
From Bonnie Jensen at 2024-09-04
Frequently Asked Questions About Freshbooks
Explore frequently asked questions about Freshbooks to quickly find the information and support you need.
FreshBooks has its headquarters in Toronto, Canada with operations in North America, Europe and Australia.
✔ FreshBooks vs ✘ QuickBooks. FreshBooks is built for both business owners and accountants. Unlike QuickBooks, you don't need an accounting degree to use FreshBooks. Plus you can effortlessly manage your books and run your business using FreshBooks' intuitive platform.
From Profit & Loss to the Sales Tax Summary, FreshBooks gives you standard business reports to help you understand your business' health. Better yet, you can even easily download the reports to share with your accountant.