My Profile
Frontier Communications Customer Service Contacts
Frontier Communications is a leading provider of internet, TV, and phone services, primarily serving rural areas and small to medium-sized towns and cities across the United States. Known for their robust fiber-optic and broadband services, Frontier offers high-speed internet solutions that cater to the needs of both residential and business customers. As a company committed to enhancing digital communication, Frontier Communications continues to expand its reach and improve its services, ensuring reliable connectivity for its growing customer base.
Phone Number & Contact Info
-
- Frontier Communications Most Popular Number
- 800-921-8101
-
- [email protected]
-
- Website
- frontier.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 844-578-1807 800-921-8102 888-715-3291
-
- Mailing Address:
- Dallas, TX
Frontier Communications Customer Service Overview
Frontier Communications has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 5 seconds. The shortest wait times occur on Saturdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Frontier Communications
Customers contact Frontier Communications for various reasons. Most popular of them are questions like "Is Frontier Communications the Cheapest Internet Service?", "Is Frontier Communications Internet Service Any Good?", "Does Frontier Communications offer a mobile app for managing my account?".
User Testimonials for Frontier Communications Support
-
Assurances given for service restoration each day, yet no action by week's end.
From Guest-6200993 at 2024-10-26 -
Long phone waits with reps lacking understanding, insistence on a $150 charge despite safety concerns.
From Ronald D Rcw at 2024-10-02 -
Long chat led to request for $5, unacceptable for non-customer.
From Susan K Its at 2024-09-28 -
Communication challenges with customer service, unresolved issues, and lack of response to complaints were ongoing frustrations. Repeated apologies without substantial solutions, refusal to discuss payment arrangements, and disrespectful interactions highlighted the poor support experience.
From Guest-6106535 at 2024-09-15 -
Difficulty canceling service due to a forgotten pin, leading to unnecessary charges. Delay in receiving the pin and lack of alternative verification methods are frustrating. Adjustment and refund are expected once the pin arrives.
From AHR Says at 2024-08-09 -
Long hold times on the phone and delayed technician appointments add to frustration. Waiting for cable service restoration exacerbates the issue.
From Brannen Rmv at 2024-10-17
Frequently Asked Questions About Frontier Communications
Explore frequently asked questions about Frontier Communications to quickly find the information and support you need.
Update Sept. 5, 2024 — Verizon confirmed this morning that it's buying Frontier Communications for $20 billion in cash. The acquisition would result in a combined company with 9.6 million fiber subscribers.
Wireless behemoth Verizon announced early Thursday morning that it would be acquiring Frontier Communications - the largest pure-play fiber internet provider in the U.S. - in an all-cash transaction valued at $20 billion.
On September 5, 2024, Verizon announced they have entered into a definitive agreement for Verizon to acquire Frontier in an all-cash transaction valued at $20 billion.
What's the difference between Spectrum and Frontier? Spectrum offers cable TV, phone, and internet service, while Frontier offers DSL internet, fiber internet, and home phone service for home subscribers.