Gap Customer Service Contacts
Gap Inc., renowned as a leading global retailer, offers a diverse range of clothing, accessories, and personal care products for men, women, and children. Known for its iconic brands such as Gap, Banana Republic, Old Navy, Athleta, and Intermix, the company emphasizes classic styles and commitment to quality and innovation. Founded in 1969 in San Francisco, Gap Inc. has grown to operate thousands of stores worldwide, making it a staple in the fashion industry and a trusted source for wardrobe essentials.
Phone Number & Contact Info
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- Gap Most Popular Number
- 800-427-7895
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- [email protected]
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- Website
- www.gapinc.com
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- Opening Hours:
- Mon-Sun 7am-1am ET
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- Mailing Address:
- San Francisco, CA
Gap Customer Service Overview
Gap has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Gap
Customers contact Gap for various reasons. Most popular of them are questions like "Is It Possible to Merge Two Gap Accounts?", "How Do I Unlock My Gap Account?", "Where Can I Find My Gap Account Number?".
User Testimonials for Gap Support
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Friendly and helpful representative assisted with online ordering issues. Thankful for the support.
From Guest-5988357 at 07/15/24 -
Chatted with a customer service agent who clarified the 30-day return policy starts on delivery day. Denied an exception for being one day late and couldn't connect with a supervisor. Offered a 10% discount for six months instead.
From Guest-5839994 at 05/06/24 -
Impossibility to return items bought at a retail outlet unless visiting that specific or another outlet is frustrating.
From Steve at 10/20/24 -
So disappointed with how terrible the customer service has become with Baby Gap.
From Theresa Houseman at 10/19/24 -
Unable to explain, always suggesting contact with unreachable security team.
From Yuriy -- at 10/04/24 -
Fantastic and helpful support, friendly and knowledgeable, resolved my request promptly with clear communication. Thank you, Caroline.
From Urmila Mistry at 10/21/24
Frequently Asked Questions About Gap
Explore frequently asked questions about Gap to quickly find the information and support you need.
The Gap Inc: Overview The company merchandises apparel, accessories and personal care products for men, women and children through its retail stores, franchised stores, and e-commerce portals. Its products are marketed under Gap, Old Navy, Banana Republic, GapFit, GapBody, GapKids, babyGapy, and Athleta brand names.
Fisher planned to call the store Pants and Discs, but his wife Doris came up with the winning name: “The Gap,” shorthand for generation gap. The Gap capitalized on the rise of denim as the go-to look for a generation of young Americans and then expanded into khakis, t-shirts, tops, hoodies and other basics.
Fisher planned to call the store Pants and Discs, but his wife Doris came up with the winning name: “The Gap,” shorthand for generation gap. The Gap capitalized on the rise of denim as the go-to look for a generation of young Americans and then expanded into khakis, t-shirts, tops, hoodies and other basics.
The Gap lost it's brand positioning While Uniqlo and Target positioned themselves as the top providers of basic apparel, and brands like Madewell and Zara catered to the fashionistas of the world. The Gap tried to fit themselves in everywhere and ended up not properly fitting into anywhere.