Garmin Customer Service Contacts
Garmin Ltd. is a renowned global leader in GPS technology, providing innovative products across various markets including automotive, aviation, marine, outdoor, and fitness. Established in 1989 and headquartered in Schaffhausen, Switzerland, Garmin is dedicated to developing cutting-edge technology for easy-to-use navigation and wearable devices. Known for its robust, high-quality GPS devices, Garmin enhances the lives of explorers, athletes, and drivers by ensuring they have the best tools for navigation and fitness tracking.
Phone Number & Contact Info
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- Garmin Most Popular Number
- 800-800-1020
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- Website
- www.garmin.com
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- Opening Hours:
- Mon-Thu 8am-6pm, Fri 8am-5pm CT
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- Additional Contact numbers:
- 913-397-8200
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- Mailing Address:
- Olathe, KS
Garmin Customer Service Overview
Garmin has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 16 minutes. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Garmin
Customers contact Garmin for various reasons. Most popular of them are questions like "What is the battery life of my Garmin device?", "What is the warranty period for my Garmin device?", "Can I use my Garmin device for geocaching?".
User Testimonials for Garmin Support
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Excellent, efficient, and friendly staff handled my replacement request and explained the process clearly.
From Guest-6188984 at 10/21/24 -
Satisfied with the information provided by customer service for updating map software.
From Terry H Djo at 10/01/24 -
Knowledgeable, accommodating service staff resolved my GPS issue swiftly and efficiently, making the unit perform like new again. Great support experience.
From Dan T Rtd at 09/10/24 -
Professional and patient support made the experience enjoyable despite the issue not being resolved; a helpful workaround was provided.
From Gulnar C at 08/15/24 -
Being hung up on by a representative was disappointing; despite liking their products, the service experience was poor. If self-resolution fails, I'll seek help elsewhere.
From Isrrael Veh at 08/08/24 -
Guidance requested on resolving step count accuracy for the Fenix 6 Pro.
From Mark W Lqw at 07/03/24
Frequently Asked Questions About Garmin
Explore frequently asked questions about Garmin to quickly find the information and support you need.
Since 2010, the company is legally incorporated in Schaffhausen, Switzerland. Garmin Ltd. October 1989 (as ProNav) in Lenexa, Kansas, U.S. The company specializes in GNSS technology for automotive, aviation, marine, outdoor, and sport activities.
Since 2010, the company is legally incorporated in Schaffhausen, Switzerland. Garmin Ltd. October 1989 (as ProNav) in Lenexa, Kansas, U.S. The company specializes in GNSS technology for automotive, aviation, marine, outdoor, and sport activities.
Garmin isn't counted by Fortune because it has been based in Switzerland since 2010, but it, Block and DST all topped $2.6 billion in revenue.
With more than 14,500 associates in 65 offices around the world, we bring GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets.