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Gemini Customer Service Contacts
Gemini is a digital asset exchange that offers a seamless interface for the purchase, sale, storage, and utilization of cryptocurrencies through both its user-friendly website and mobile application. Highlighted by its robust security measures and simplified user experience, Gemini allows trading across over 120 different cryptocurrencies. Additionally, it features its proprietary Gemini stablecoin, enhancing the platform's versatility and appeal to crypto enthusiasts.
Phone Number & Contact Info
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- Gemini Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- www.gemini.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Gemini Customer Service Overview
Gemini has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Gemini Support
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Attempted to contact support regarding warranty status but received no response.
From Guest-3880140 at 2022-08-22 -
Contact with a representative led to losing $10,000. Report this incident to authorities.
From Guest-3510991 at 2022-04-24 -
No response from Gemini support for over two weeks despite acknowledging the issue via email.
From Guest-3539411 at 2022-05-03 -
Wait weeks for money to clear, only to receive half credited. Account closure refused, leading to legal action.
From Stephen Hoffmann at 2024-10-08 -
Unresponsive service, delayed email replies, and prolonged withdrawal procedures create poor customer experience.
From Bill at 2024-10-06 -
Lack of assistance, no information, unhelpful responses.
From Lars at 2024-09-23
Frequently Asked Questions About Gemini
Explore frequently asked questions about Gemini to quickly find the information and support you need.
Gemini Exchange is a cryptocurrency trading service that combines an exchange, a fiduciary custodial service for digital assets, and an advanced trading platform.
Cameron and Tyler Winklevoss are Co-founders of Gemini, a crypto platform that allows customers to buy, sell, store, and earn cryptocurrency such as bitcoin and ether.
In addition to its security features, Gemini is SOC 2-certified, which highlights the platform's commitment to security and compliance. This exchange also offers FDIC insurance for U.S. dollar deposits up to $250,000 and digital asset insurance for funds held in its hot wallet.
Is Gemini a good company to work for? Gemini has an overall rating of 3.3 out of 5, based on over 210 reviews left anonymously by employees. 54% of employees would recommend working at Gemini to a friend and 48% have a positive outlook for the business. This rating has been stable over the past 12 months.