GiftCardMall.com Customer Service Contacts
GiftCardMall.com serves as the premier online hub for purchasing gift cards, powered by Blackhawk Network Holdings, Inc. This platform offers a seamless shopping experience for top gift card brands, including Visa, Amazon, iTunes, Starbucks, and Nordstrom, among more than 400 other retail options. Available in over 180,000 retail locations globally, GiftCardMall.com is your go-to destination for gifting solutions.
Phone Number & Contact Info
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- GiftCardMall.com Most Popular Number
- 877-426-2551
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- Website
- www.bbb.org
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- Opening Hours:
- Mon-Fri 9am-5pm ET
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- Mailing Address:
GiftCardMall.com Customer Service Overview
GiftCardMall.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
User Testimonials for GiftCardMall.com Support
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Robot response from customer service proved unhelpful initially. Later contact confirmed misuse of the card for another's phone bill.
From Gabrielle N Jrs at 08/24/24 -
Constant transfers without resolution, no option to speak with a representative, and ineffective assistance left the issue unresolved.
From Christina S Upi at 02/06/24 -
Beyond terrible support and a lack of service describe their customer interaction.
From Yu Oxg at 09/03/24 -
Unempathetic and dismissive support, indifferent to resolving my $50 card issue, felt like a waste of time.
From Jeff Ellis at 10/24/24 -
Called number; rep claimed address and info don't match records. No reference number provided. Promised investigation and email, but email not mine. Replacement card might be sent to the thief. Frustrating experience.
From Donna Tyson at 10/16/24 -
Spent an hour struggling with ineffective support, unable to redeem e-gift card due to “Page Not Found” and lack of order number. Requested assistance multiple times but still unresolved.
From Jennifer Lorraine at 10/16/24
Frequently Asked Questions About GiftCardMall.com
Explore frequently asked questions about GiftCardMall.com to quickly find the information and support you need.
Do NOT Use GiftCardMall for anything! No gift cards from GiftCardMall seem to work and will require you to call them to activate or whatever to get it working. This company is highly unreliable, but if you don't mind having to call to get everything working, then this company is for you.
There are three ways you can keep track of your balance: visit www.giftcardmall.com/mygift, or call 1 855-202-5628 to make automated balance inquiries 24/7, or track your balance as you spend.
Overall Ratings giftcards.com has an overall customer rating of 4.6 out of 5 stars from 42,154 reviews indicating that most customers are generally satisfied with their purchases.
With business gift cards, organizations can provide their employees or clients with the freedom to choose their own gifts. These gift cards come pre-loaded with a specific amount of money, which can be redeemed at participating stores or online platforms.