Glassesusa.com Customer Service Contacts
GlassesUSA.com is a leading online retailer specializing in prescription eyewear and sunglasses. Offering a diverse selection of frames and lenses, the company provides an easy-to-use platform for customers to customize eyewear based on their specific vision needs. With features like a virtual try-on system and a 100% money-back guarantee, GlassesUSA.com ensures a seamless and risk-free shopping experience, making it a top choice for eyewear shoppers worldwide.
Phone Number & Contact Info
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- Glassesusa.com Most Popular Number
- 800-917-7083
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- Website
- www.glassesusa.com
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- Opening Hours:
- Mon-Fri 9am-12pm ET
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- Mailing Address:
Glassesusa.com Customer Service Overview
Glassesusa.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Mondays, while Thursday have the longest wait times.
User Testimonials for Glassesusa.com Support
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Delays in promised callbacks and difficulty reaching a manager led to frustration, as repeated calls were met with further waiting and vague responses. The lack of accountability and communication left unresolved issues hanging.
From bin d Xbk at 08/13/24 -
Poor customer service experience with long waits and communication issues, alongside a lack of feedback options on the site.
From Guest-5937840 at 06/21/24 -
Dissatisfaction with inability to reach customer service and lack of human interaction. Doubts about receiving replies and concern for repeat business.
From Kathryn J Qdc at 05/28/24 -
Appreciated the excellent service and user-friendly return policy.
From Matthew Gustin at 10/28/24 -
Communication was frustrating, taking over 20 days and requiring more than 10 emails without resolving the contact lens issue. Annoying and inefficient process.
From Wing Fan at 10/09/24 -
Good assistance provided during the order change process and hassle-free returns.
From Tanya at 10/20/24
Frequently Asked Questions About Glassesusa.com
Explore frequently asked questions about Glassesusa.com to quickly find the information and support you need.
GlassesUSA.com is a website owned and operated by Optimax, a company organized under the laws of the State of Israel. Optimax is a global eyewear group that was founded in 2008.
Why is GlassesUSA so cheap? GlassesUSA states that “eliminating the middleman” helps the company keep its prices low.
For questions regarding our Return Policy please contact us at [email protected] or call our Customer Service team at 1-800-917-7083 (24/7).
Head to GlassUSA.com's brick and mortar location today and experience world class customer service, an eye exam, access to thousands of styles, to easily find your perfect match, delivered to your doorstep within days. The company offers money back guarantee and free returns, no questions asked.