Godiva Chocolates Customer Service Contacts
Godiva Chocolates is a premium Belgian chocolatier renowned for its artisanal chocolates and exquisite confections. Founded in 1926, Godiva has established itself as a symbol of luxury and innovation in the chocolate industry, offering a wide range of products including truffles, ganaches, and seasonal treats. With a global presence, Godiva continues to delight customers with its commitment to quality and craftsmanship, making it a go-to destination for chocolate lovers around the world.
Phone Number & Contact Info
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- Godiva Chocolates Most Popular Number
- 800-946-3482
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- Website
- www.godiva.com
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- Opening Hours:
- Mon-Fri 8am-11pm ET
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- Mailing Address:
Godiva Chocolates Customer Service Overview
Godiva Chocolates has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Godiva Chocolates
Customers contact Godiva Chocolates for various reasons. Most popular of them are questions like "What is the history of Godiva Chocolates?", "Do Godiva Chocolates expire?", "Are Godiva Chocolates suitable for vegans/vegetarians?".
User Testimonials for Godiva Chocolates Support
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No response after multiple emails and calls promising follow-up. Total disappointment.
From Randale Wui at 2023-11-20 -
Unhelpful representative lacked product knowledge, leading to dissatisfaction.
From Ellen C Trt at 2023-07-18 -
Overcharged despite correct confirmation, resolved after multiple emails and an hour on text chat.
From Guest-4342439 at 2023-02-03 -
Unable to get through to customer service via phone for order status updates.
From MICHAEL M Siq at 2022-12-15 -
Prompt email led to a bot reply: "Once in process, nothing to be done."
From roy h Ixb at 2022-02-12 -
Unhelpful responses from support and refusal to address misleading promotions. Separate email required for account deletion. Terrible policies.
From Butch G Btb at 2021-12-09