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GoFundMe Customer Service Contacts
GoFundMe Inc. provides a global online fundraising platform, empowering individuals to collect funds for significant life events and personal causes. This enables users from around the world to seamlessly raise financial support through the internet.
Phone Number & Contact Info
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- GoFundMe Most Popular Number
- No contact number available.
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- Website
- www.gofundme.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
GoFundMe Customer Service Overview
GoFundMe has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for GoFundMe Support
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Support mentioned the fundraiser was unpaused, but it wasn't. Hours later, an unauthorized funds transfer notice was received.
From Richard Cannon at 2024-10-28 -
Resolving issues can be a prolonged process due to the absence of phone support.
From John at 2024-10-28 -
Lack of follow-up after repeated inquiries, redundant questions, and insufficient responses from support creating frustration and access issues.
From Lara Zada at 2024-10-21 -
Worst customer service experience, misleading to get good reviews. Avoid using them!
From Sara Lemos at 2024-10-08 -
Faced with unhelpful BOTs and no response to emails, I struggled to resolve an urgent fundraiser issue, leaving donors without refunds.
From Nehme Walid at 2024-10-02 -
Impossible to talk to a human, only bots respond. Promised emails from a person never arrive. Issues remain unresolved.
From Burntwood Swimming at 2024-10-10
Frequently Asked Questions About GoFundMe
Explore frequently asked questions about GoFundMe to quickly find the information and support you need.
In June 2015, it was announced that Damphousse and Ballester had agreed to sell a majority stake in GoFundMe to Accel Partners and Technology Crossover Ventures.
GoFundMe is dedicated to empowering people to help people and we do this by carefully reviewing each campaign on our platform. An overwhelming majority of campaigns on the site are safe and legitimate, as fraudulent campaigns make up less than one-tenth of 1% of all campaigns on GoFundMe.
GoFundMe Headquarters and Office Locations GoFundMe is headquartered in Redwood City, 855 Jefferson Ave, United States, and has 7 office locations.
For organizers in the US, there's no fee to start or manage a fundraiser. However, there is one small transaction fee per donation. We also accept optional tips from donors, which is how GoFundMe makes money. Donors can choose to tip GoFundMe, but it's never required.