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Google Fiber Customer Service Contacts
Google Fiber Inc. is a high-speed broadband internet service provider that offers up to gigabit speeds using fiber-optic technology. Launched by Google in 2010, the company aims to deliver fast, reliable internet to enhance users' online experience, support more efficient streaming, gaming, and downloading. Available in select U.S. cities, Google Fiber stands out by providing uncompromised internet speeds and straightforward, customer-friendly service packages.
Phone Number & Contact Info
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- Google Fiber Most Popular Number
- 866-777-7550
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- [email protected]
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- Website
- fiber.google.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
Google Fiber Customer Service Overview
Google Fiber has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Google Fiber
Customers contact Google Fiber for various reasons. Most popular of them are questions like "What is Google Fiber?", "What are the benefits of Google Fiber?", "Is Google Fiber available in my area?".
User Testimonials for Google Fiber Support
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Multiple calls and four escalations resulted in no resolution, revealing indifference to customer concerns.
From dan b Xir at 2024-07-03 -
Terrible service during a sensitive moment, prioritizing quotas over empathy.
From Justin P Iol at 2024-08-12 -
Unavailable service and unhelpful repair efforts reveal an indifferent attitude.
From Jeyakumar M Jic at 2024-05-28 -
Unhelpful and frustrating experience with support team, not recommended.
From Graydon Ets at 2024-07-02 -
Communication barriers and lack of responsiveness made resolving issues challenging, leading to frustration and disappointment.
From Larry M Hqs at 2024-03-17 -
Rude and unprofessional service with frequent rescheduling and multiple calls needed for resolution.
From Stelios at 2024-04-07
Frequently Asked Questions About Google Fiber
Explore frequently asked questions about Google Fiber to quickly find the information and support you need.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our mission is to deliver fast, reliable, fairly-priced and open internet service — using the best technologies, methods and people to accomplish that.
Google Fiber, sometimes stylized as GFiber, is a fiber broadband Internet service operated by Google Fiber Inc., a subsidiary of Alphabet, servicing a growing number of households in cities in 19 states across the United States.
Both providers offer features like unlimited data and no-contract pricing. AT&T has cheaper fiber plans with lower download speeds, but Google Fiber gig-internet plans are cheaper than AT&T Fiber gig-internet plans. However, the biggest differences between the ISPs lie in their fine print.
Google Fiber Webpass is a wireless technology from GFiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.