GoPro Customer Service Contacts
GoPro, Inc. is a renowned American technology company specializing in action cameras, video editing software, and mobile apps designed for adventure enthusiasts. Founded in 2002 by Nick Woodman, GoPro has revolutionized the way adventurers capture and share their experiences, from extreme sports to everyday moments. Known for its durable, high-quality cameras with versatile mounting options, GoPro enables users to record and live-stream their most thrilling moments in stunning detail.
Phone Number & Contact Info
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- GoPro Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- gopro.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat 8am-7pm ET
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- Mailing Address:
- San Mateo, CA
GoPro Customer Service Overview
GoPro has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for GoPro Support
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Refusal to assist or replace an order delivered incorrectly, leaving the customer with unresolved issues.
From Daniel N Mdy at 06/17/24 -
Assistance only after threatening a poor review; doubtful response from Australian agents.
From Mark K Cas at 04/24/24 -
Lacking live support, the service is unsatisfactory.
From Daniel E Lfx at 08/20/24 -
Trying for three days without a response, a nightmare with no help from the company.
From Mathayus Xkg at 09/03/24 -
Support claimed 8-16 business days to investigate a wrong address shipment, leading to potential loss of usage or money.
From Rocky M Omw at 06/03/24 -
Unable to reach support directly; service number ineffective, chat unhelpful, no resolution.
From Andrew L Eza at 06/03/24
Frequently Asked Questions About GoPro
Explore frequently asked questions about GoPro to quickly find the information and support you need.
Where is GoPro's corporate headquarters? GoPro's corporate headquarters are located at 3025 Clearview Way, San Mateo, CA 94402.
Q4 2023 Financial Results Subscription and service revenue increased 13% year-over-year to $25 million. GoPro subscriber count ended Q4 at 2.5 million, up 12% year-over-year. Revenue from the retail channel was $228 million, or 77% of total revenue and up 18% year-over-year.
Nicholas WoodmanChief Executive Officer and Chairman Mr. Woodman got his start in 1998 by founding an online gaming company, Funbug.com. When that venture failed in 2001, Mr. Woodman planned an international surfing trip to look for inspiration.