goPuff Customer Service Contacts
Gopuff, headquartered in Pennsylvania, specializes in rapid delivery services, ensuring the swift arrival of alcohol, food, beverages, and other essentials within 30 minutes. Operating until 2 am, this dynamic company caters to your urgent needs with a broad spectrum of products.
Phone Number & Contact Info
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- goPuff Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- en.wikipedia.org
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Philadelphia, Pennsylvania, U.S
goPuff Customer Service Overview
goPuff has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for goPuff Support
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Tried for two hours to resolve a ban through support chat without success. Spoke with three different agents, gaining little clarity, as interdepartmental communication seems restricted. No option to save chat transcripts for reference. Defeated, left without resolution or soda.
From Guest-5917130 at 06/12/24 -
Unhelpful customer service response and refusal to address valid concerns within rigid 24-hour policy. Dismissive attitude makes experience worse.
From Guest-6151227 at 10/05/24 -
Difficult to reach human support, and chat demands order ID that doesn't always exist on the app.
From R BELK at 10/24/24 -
Horrible customer service, blamed me for address issues, and made excuses instead of resolving the problem. No compensation offered.
From Rory Lipede at 10/17/24 -
Rude customer service, refusal to refund without request, and assumption errors.
From Alexis Patrick at 10/05/24 -
Terrible service with refusals to refund for unavailable items and adding small order fees.
From Kerem Yilmaz at 09/21/24
Frequently Asked Questions About goPuff
Explore frequently asked questions about goPuff to quickly find the information and support you need.
Delivery app Gopuff showcases obesity shot as part of an ad campaign to sell snacks. Delivery app Gopuff is facing social media criticism for its latest marketing stunt, which leans on the hype around Ozempic to sell more snacks.
In this guide, we'll explain how GoPuff was started, how GoPuff works, how GoPuff makes money, and how it became a billion-dollar business. GoPuff started as a delivery service run by students for students. In little more than a decade, it's grown into a multi-billion dollar business servicing over 1000 cities.
Rafael Ilishayev, Founder and CEO at GoPuff.
Gopuff primarily delivers goods typically found in convenience stores such as snacks, drinks, household items, toiletries as well as pet and baby products like diapers.