Green Dot Customer Service Contacts
Green Dot Corporation is a leading fintech and bank holding company renowned for its innovative personal banking products. As a pioneer in the prepaid debit card industry, Green Dot offers a wide range of financial services, including debit cards, checking accounts, and money processing services, catering to a diverse customer base seeking convenient and accessible banking solutions. Known for its user-friendly Green Dot app, the company emphasizes secure, affordable, and technology-driven financial services, making banking accessible to all.
Phone Number & Contact Info
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- Green Dot Most Popular Number
- 866-795-7597
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- Website
- www.greendot.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 866-785-6963 626-765-2000
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- Mailing Address:
- 114 W 7th St Suite 240, Austin, TX 78701
Green Dot Customer Service Overview
Green Dot has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 27 seconds. The shortest wait times occur on Sundays, while Monday have the longest wait times.
Top Reasons Customers Contact Green Dot
Customers contact Green Dot for various reasons. Most popular of them are questions like "How Do I Cancel My Green Dot Card?", "How Do I Activate My Green Dot Card?", "How Do I Get My Account Number and Routing Number with Green Dot?".
User Testimonials for Green Dot Support
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Frustrating experience with unfulfilled promises, abrupt call disconnections, and lack of resolution. Disappointing service.
From Maryv T at 06/14/24 -
Unhelpful and evasive support; denied refund request without explanation; communication failures causing stress and frustration. Contact often met with long wait times and disconnection.
From Liam t Hac at 06/10/24 -
Immediate contact with support revealed unauthorized changes and disputed transactions met with unhelpful responses.
From Tanya P Clk at 10/24/24 -
Struggling to contact support and resolve issues, leading to dissatisfaction.
From Donald W Uuu at 10/22/24 -
Locked out with no explanation and unresponsive support.
From Michael Maclean at 10/24/24 -
Lengthy hold times and lack of appeal options in account restrictions tarnish customer experience.
From Deon D. at 10/20/24
Frequently Asked Questions About Green Dot
Explore frequently asked questions about Green Dot to quickly find the information and support you need.
Green Dot Corporation (NYSE: GDOT) is a financial technology and bank holding company committed to giving people and businesses the power to bank seamlessly, affordably, and with confidence.
Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all.
Just out of the limelight, however, is the other party to the MoneyCard: Green Dot is a hybrid, both a fintech as well as a bank holding company by virtue of its owning Green Dot Bank, acquired and renamed in 2011. Walmart, which owns some special class shares in Green Dot, is Green Dot's largest retail distributor.
Federal Reserve Board takes action to address consumer compliance breakdowns by Green Dot, fining the firm $44 million for numerous unfair and deceptive practices and a deficient consumer compliance risk management program.