Grubhub Customer Service Contacts
Grubhub is a leading online and mobile food ordering and delivery platform that connects diners with local restaurants. Established in 2004, Grubhub provides an easy and convenient way for users to order from a wide selection of restaurants and have their favorite meals delivered right to their doorstep. With its user-friendly app and website, Grubhub offers a seamless ordering experience, various cuisine options, and exclusive deals, making it a popular choice for food delivery across the United States.
Phone Number & Contact Info
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- Grubhub Most Popular Number
- 877-585-7878
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- [email protected]
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- Website
- about.grubhub.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Chicago, IL
Grubhub Customer Service Overview
Grubhub has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 29%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 4 seconds. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Grubhub
Customers contact Grubhub for various reasons. Most popular of them are questions like "Does Grubhub Deliver to Hospitals?", "How Do I Sign Up for Grubhub?", "What payment methods does Grubhub accept?".
User Testimonials for Grubhub Support
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Compensation process was frustrating, with unhelpful responses and limited credit offers. A refund was initially deemed impossible due to an "internal" policy inaccessible to customers. Persistence led to a refund email, suggesting a lack of transparency. Poor handling reveals flaws in customer support and complaint resolution.
From Adam O Xkp at 2024-09-27 -
Unhelpful responses and scripted apologies fail to resolve issues; credits are the only compensation. Customers bear the loss, not Grubhub, drivers, or stores.
From David M Exh at 2024-10-13 -
No contact number available and outsourced support lacks understanding, causing frustration.
From Guest-6056675 at 2024-08-19 -
Denied information about refund issues, call abruptly ended. Frustration.
From Barbara at 2024-10-13 -
Rude and unhelpful customer service, with unjustifiable charges even when orders are not received.
From Toto at 2024-10-19 -
Nonexistent assistance and unhelpful attitudes hinder order resolutions. Entire team needs restructuring or genuine support staff.
From Sasha Pierre at 2024-10-16
Frequently Asked Questions About Grubhub
Explore frequently asked questions about Grubhub to quickly find the information and support you need.
Grubhub is a part of Just Eat Takeaway.com, a leading global online food delivery marketplace, and features 375,000 merchants in over 4,000 U.S. cities.
In the previous deal, Amazon acquired the rights to buy a 2% stake in Grubhub. Just Eat Takeaway announced in a separate news release Thursday that Amazon has received warrants representing 4% of Grubhub's equity and could receive a further 10% based on certain conditions.
As so, when speaking about online food delivery apps, there are two names that stand out – DoorDash and Grubhub. Although these companies serve the same purpose, there are various differences in the way they do business.
(NYSE: GRUB) (“Grubhub”), a leading online and mobile food-ordering and delivery marketplace, today announced that its stockholders overwhelmingly approved the proposals necessary to complete the proposed acquisition by Just Eat Takeaway.com N.V. (“Just Eat Takeaway.com”) of 100% of the shares of Grubhub in an all- ...