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H2O Wireless Customer Service Contacts
H2O Wireless is a leading provider of prepaid mobile phone services in the United States, offering affordable and flexible communication solutions. With a focus on customer satisfaction, H2O Wireless delivers a wide range of plans that include international calling and high-speed data, all powered by the nationwide AT&T network. Catering to a diverse customer base, H2O Wireless ensures no contracts, no hidden fees, and easy activation, making it an optimal choice for cost-effective and reliable mobile services.
Phone Number & Contact Info
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- H2O Wireless Most Popular Number
- 800-643-4926
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- Website
- www.h2owireless.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
H2O Wireless Customer Service Overview
H2O Wireless has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 14%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes and 1 second. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact H2O Wireless
Customers contact H2O Wireless for various reasons. Most popular of them are questions like "What are the APN settings for H2O Wireless?", "What are the International Calling Rates with H2O Wireless?", "Does H2O Wireless offer Family Plans?".
User Testimonials for H2O Wireless Support
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No progress made after hours on the phone, just placed on hold and asked to call back. Misleading and rehearsed responses with no actual help from agents. No service despite paying.
From Jade P Gbn at 2024-06-29 -
Put on hold for over 20 minutes, problem remained unsolved. Poor service.
From Anella Aev at 2024-06-08 -
Long wait times and multitasking agents affect responsiveness. Renee suggested calling for more help.
From Josi Carrasco at 2024-10-28 -
Customer support blames customers for issues like overcharging and signal problems, often without usage records. Despite obvious fraudulent charges, they insist customers are at fault. Calls frequently drop, restarting the process.
From Hong Pua at 2024-09-15 -
Awful experience with untrained reps and no access to supervisors. Long hours spent, calls dropped, no callbacks, and ultimately, no resolution to the issue. Frustrating and exhausting.
From Carrie Mack at 2024-10-08 -
Unhelpful solutions and language barriers made communication difficult. Promised follow-ups never arrived, and unresolved issues led to frustration.
From Andrew at 2024-03-29
Frequently Asked Questions About H2O Wireless
Explore frequently asked questions about H2O Wireless to quickly find the information and support you need.
H2O Wireless is a Locus Telecommunications brand, a subsidiary of Telrite Holdings. About Telrite Holdings, Inc. Telrite Holdings, Inc. is a telecom provider offering service to a broad spectrum of customers with specific needs.
h2o Wireless is a United States-based prepaid cell phone service, that utilizes the AT&T network.
H2O Wireless runs on AT&T's network, so if AT&T has a strong signal in your area, then switching to this prepaid carrier could be a great way to save. Compared to other prepaid carriers on AT&T's network, you'll find a great value with H2O Wireless.
Telrite Holdings is the parent company to several brands including H2O Wireless, Pure Talk, Life Wireless, H2O Bolt, and Telrite long distance.