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HBO MAX Customer Service Contacts
HBO Max is a premium streaming platform that offers an extensive library of top-quality TV shows, movies, and exclusive Max Originals. As a subsidiary of Warner Bros. Discovery, HBO Max provides a diverse range of entertainment options from various genres, catering to viewers of all ages. With its user-friendly interface and seamless streaming experience, HBO Max stands out as a leading choice for on-demand content, continuously updating its offerings to include the latest and most popular media.
Phone Number & Contact Info
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- HBO MAX Most Popular Number
- 855-942-6669
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- [email protected]
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- Website
- www.max.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- New York, NY
HBO MAX Customer Service Overview
HBO MAX has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 40%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 1 minute and 44 seconds. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact HBO MAX
Customers contact HBO MAX for various reasons. Most popular of them are questions like "What is the difference between HBO and HBO Max?", "What is the cost of HBO Max?", "Are there parental controls on HBO Max?".
User Testimonials for HBO MAX Support
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Super helpful guidance from customer service allowed me to successfully update my Max app.
From Aero Ult at 2024-10-11 -
Very helpful assistance during renewal, leaving me very pleased.
From Cloria Bwx at 2024-10-24 -
Calling customer support offered no help; disconnected three times.
From Cheryl A Uak at 2024-07-30 -
Useless support with no resolution after three calls. Had to find instructions myself.
From Azalea at 2024-07-05 -
Unhelpful service failed to address false advertising, leaving me frustrated.
From Rhonda Bendon at 2024-06-30
Frequently Asked Questions About HBO MAX
Explore frequently asked questions about HBO MAX to quickly find the information and support you need.
It is. HBO merged with Cinemax to get HBO Max.
You have access to Max Ad-Free right now at no extra cost if you subscribe to HBO through Amazon Appstore, Apple, Google Play, Roku Channel Store, Samsung TV, WarnerMedia, Consolidated Communications, Liberty, North State, Optimum, Service Electric Cablevision, Verizon Fios or Ziply Fiber.
MAX may not have the same prestige as HBO, but it has established itself as a strong and differentiated brand in its own right.
Warner Bros wanted a name that was more family friendly, had less of HBO's male audience skew, and was perhaps less likely to lead to the churn HBO faced with people joining for specific shows and leaving. The other justification was the expansion of HBO Max content with the addition of Discovery's library.