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Hilton Hotels Customer Service Contacts
Hilton Hotels Corporation, a global leader in hospitality, operates a widespread network of luxurious hotels and resorts renowned for exceptional service and amenities. Founded in 1919, Hilton offers travelers top-tier accommodations in prime destinations around the world, ensuring a memorable experience whether for business or leisure. With its innovative approach to hospitality, Hilton continues to set industry standards, emphasizing sustainability and guest satisfaction in each of its properties.
Phone Number & Contact Info
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- Hilton Hotels Most Popular Number
- 800-774-1500
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- [email protected]
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- Website
- www.hilton.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- McLean, VA
Hilton Hotels Customer Service Overview
Hilton Hotels has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Hilton Hotels
Customers contact Hilton Hotels for various reasons. Most popular of them are questions like "Does Hilton Hotels provide accessible rooms for guests with disabilities?", "Are pets allowed at Hilton Hotels?", "What Is Hilton Hotels' Cancellation Policy?'".
User Testimonials for Hilton Hotels Support
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The response to customer service issues was unsatisfactory, with long wait times and unresponsive management, which left problems unresolved. Efforts to contact both the manager and corporate office were ineffective, reflecting a lack of customer care.
From Guest-6062467 at 2024-08-23 -
Experience with Hilton's customer service was frustrating: agents were rude, unhelpful, and hard to understand. Needed simple guidance on accessing an account, faced dismissive treatment instead. Hesitant to recommend due to widespread negative feedback.
From KT Kwb at 2024-09-26 -
Prompted by a call, mistakenly thought it was Hilton’s regular customer service. Never actually upset. Lol
From Guest-6177345 at 2024-10-16 -
Disappointed with the service, I won't be returning to this hotel chain.
From Guest-6152495 at 2024-10-05 -
Attempts to resolve issues with Hilton Honors were futile; calls were mishandled, and promised follow-ups never came. The lack of organization and guest care was disappointing. Efforts to reach out to a representative, Steve, went unanswered, leaving us without a resolution and an alternative room. This unaddressed situation necessitates sharing my negative experience.
From Joellin J at 2024-05-31 -
Subpar experience with the customer service team, involving long hold times and transfers without resolution. Calls about overcharges led to repeated holds and hang-ups, with no callback. Frustration due to lack of updates.
From Brandon Q Cip at 2024-06-16
Frequently Asked Questions About Hilton Hotels
Explore frequently asked questions about Hilton Hotels to quickly find the information and support you need.
Through this franchising model Hilton Worldwide owns the Hilton hotel and resort brands along with the Intellectual property associated with them, but does own or operate the physical hotels and resorts that bear those brand names.
Is Hilton part of Marriott? No, Hilton is an independent hotel brand and not part of Marriott International.
Where is the corporate headquarters located? The global corporate headquarters is located in McLean, Virginia and we have regional corporate offices in Memphis, Orlando and Dallas, United States; Watford, United Kingdom; Dubai, United Arab Emirates; and Singapore.