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Holiday Inn Customer Service Contacts
Holiday Inn is a globally recognized hotel brand renowned for offering comfortable, affordable accommodations for both business and leisure travelers. With locations in over 100 countries, Holiday Inn provides guests with modern amenities, friendly service, and a welcoming atmosphere ideal for family vacations or corporate trips. As part of the InterContinental Hotels Group, Holiday Inn continues to be a top choice for reliable and accessible hospitality, ensuring a memorable stay wherever you travel.
Phone Number & Contact Info
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- Holiday Inn Most Popular Number
- 800-465-4329
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- [email protected]
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- Website
- www.ihg.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 866-310-7782
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- Mailing Address:
- Atlanta, GA
Holiday Inn Customer Service Overview
Holiday Inn has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Holiday Inn
Customers contact Holiday Inn for various reasons. Most popular of them are questions like "Are pets allowed at Holiday Inn?", "What amenities are available at Holiday Inn?", "What is the cancellation policy at Holiday Inn?".
User Testimonials for Holiday Inn Support
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Lack of assistance with parking and absence of shuttle service, compounded by unhelpful staff response and intimidating behavior during a request for compensation.
From Lori S Yml at 2024-08-04 -
Automated service repeatedly asked to resolve issues via text despite refusal, failing to address concerns effectively. Useless interactions left unresolved issues and frustration.
From RICHARD E Pbj at 2024-08-19 -
Staff dismissed our concerns and accused us of lying despite showing proof of payment. The staff's handling of our situation was unprofessional and escalated unjustifiably, causing distress for us and our pet. We felt threatened and disrespected. Poor handling of complaints and lack of empathy for guests. Unacceptable behavior.
From Guest-5767862 at 2024-04-05 -
Staff failed to communicate effectively and resolve the false charge issue. Manager accused my service dog, provided no proof, and never returned emails. Credit card resolved the dispute. Avoid this location.
From Melissa A Jla at 2024-02-14 -
Lovely staff asking genuinely about my day and offering a nice cold beer made a tiring training better. Jessica and Sahash were amazing, reflecting excellent service and job satisfaction.
From Richard Parsonage at 2024-10-17 -
The staff delivered exceptional 5-star service that ensures a memorable, smile-worthy experience.
From malamin kurang at 2024-10-07
Frequently Asked Questions About Holiday Inn
Explore frequently asked questions about Holiday Inn to quickly find the information and support you need.
The brand name Holiday Inn is now owned by IHG, which in turn licenses the name to franchisees and third parties who operate hotels under management agreements.
No, InterContinental Hotels Group is not part of Marriott, and is known for the InterContinental brand itself and Holiday Inn.
The collection of brands includes Six Senses®, Regent™, InterContinental ® Hotels & Resorts, Vignette™ Collection, Kimpton ® Hotels & Restaurants, Hotel Indigo®, voco™, HUALUXE®, Crowne Plaza ® Hotels & Resorts, Even® Hotels, Holiday Inn Express ®, Holiday Inn ®, avid™, Atwell Suites™, Staybridge Suites®, Holiday Inn ...
With 19 different brands, IHG One Rewards members have many hotel experiences to choose from. Two of the most well-known brands are the Holiday Inn and Holiday Inn Express.