Holland America Cruise Line Customer Service Contacts

Six hours spent resolving issues like overcharges and rude service, manager took two days to respond, insulting compensation offered for ruined experience. Ten days post-cruise, still no call from a corporate manager.

Competent and very helpful agent ensured someone was available to let me into my house after failing to locate my suitcase and keys. Remarkable service, similar to what I experienced on board.

Service in the main dining room was slow, with long waits for meals. Crew members were nice but appeared overworked and disorganized, leading to confusion with multiple waiters taking orders at the same table.

Staff delivering drinks seemed disorganized, often unsure where to deliver orders. Delays were frequent, with drinks arriving separately from the meal. Incorrect drink substitutions occurred despite having the premium package. Service level was disappointing for a high-end company, with confusion lingering throughout the week.

Staff struggled to provide clear answers to inquiries, particularly regarding unexpected charges. Efforts to resolve issues left us without satisfactory explanations or resolutions, impacting our overall enjoyment and trust in the service.

Bell in Sydney was incredibly helpful with my booking change, offering excellent service and useful cruise recommendations.

Multiple calls yielded no solution or proactive assistance, only email exchanges. Information that boarding was possible at Taranga was provided too late.

Delayed response to emails regarding account discrepancies and refund issues.

Numerous emails only met with automated replies, and calls resulted in being transferred endlessly. Dreadful service!

Assurance of refund after canceled excursions was unmet, with no funds received despite multiple contacts. Delay in refund via cheque adds inconvenience and cost, with unreachable accounts and complaints departments. Customer service feels absent.