Hotpoint Customer Service Contacts
Founded in 1911 in California, Hotpoint expanded into the UK market in 1920. Renowned for its high-quality refrigerators and washing machines, Hotpoint, along with its sister brands Creda and Indesit, once held the title for manufacturing the most kitchen appliances in the United Kingdom.
Phone Number & Contact Info
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- Hotpoint Most Popular Number
- 800-432-2737
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- Website
- www.hotpoint.com
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- Opening Hours:
- Mon-Fri 8am-9pm ET
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- Mailing Address:
Hotpoint Customer Service Overview
Hotpoint has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Hotpoint
Customers contact Hotpoint for various reasons. Most popular of them are questions like "What is the capacity of my Hotpoint freezer?", "What is the recommended cleaning method for my Hotpoint dishwasher?", "Why is my Hotpoint dryer not drying clothes effectively?".
User Testimonials for Hotpoint Support
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Difficulty reaching support and receiving different responses. Multiple contact attempts required. Initially offered a voucher, later retracted. Not engaging further despite initial agreement.
From Raymond O Auj at 10/18/24 -
Difficulties in communication and unexpected charges from customer service have made resolving issues nearly impossible.
From Janet L Eal at 09/23/24 -
Not satisfied with service, requesting direct contact with customer support instead of answering irrelevant questions.
From Sandford Dmx at 04/09/24 -
On hold for three hours without assistance. Incorrect delivery information provided, lacking details by model and serial number.
From Richard M Ish at 12/20/23 -
Could not contact customer service; manufacturer warranty was inaccessible.
From Greg B Hyc at 07/19/23 -
Patience and knowledge of the representative made the experience a pleasure.
From Venna Rjt at 05/18/23
Frequently Asked Questions About Hotpoint
Explore frequently asked questions about Hotpoint to quickly find the information and support you need.
United States. In the United States, Hotpoint branded products are made by GE Consumer & Industrial (appliance business to be acquired by Haier in 2016) at Louisville, Kentucky.
In North America, Hotpoint is actually owned by GE Appliances, specifically their North American division. Whereas in Europe, Whirlpool has ownership of the brand and their products.
GE Appliances is a house of brands, with Monogram®, Café™, GE®, GE Profile™, Haier and Hotpoint® having their own unique identities to match your lifestyle and personality.
Hotpoint retained an unmatched consistency and basically set the pace for many home appliance manufacturers today. Hotpoint is a household name that is synonymous with good quality and awesome customer experience, and they keep their products improving with the times.