My Profile
HP Customer Service Contacts
HP specializes in creating innovative personal computing solutions, including a wide range of PCs, printers, and related accessories. Additionally, HP offers cutting-edge 3D printing services. Their PCs cater to various market segments with distinct product lines: the Essential and Pavilion series for general consumers, the Envy and Spectre series for premium and professional users, and the Omen series designed specifically for gamers. This diverse portfolio ensures that HP meets the computing needs of nearly every user, from everyday tasks to professional-grade computing and high-intensity gaming.
Phone Number & Contact Info
-
- HP Most Popular Number
- 800-752-0900
-
- [email protected]
-
- Website
- www.hp.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 800-474-6836 888-999-4747 866-625-0242 800-407-4005
-
- Mailing Address:
HP Customer Service Overview
HP has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 37 seconds. The shortest wait times occur on Mondays, while Thursday have the longest wait times.
Top Reasons Customers Contact HP
Customers contact HP for various reasons. Most popular of them are questions like "What is HP Invent?", "Are Compaq and HP the same company?", "What are HP Retirement Services?".
User Testimonials for HP Support
-
Communication with customer service involved discussing an incorrect diagnosis, where a broken screen was listed instead of an HDMI issue. Despite sending numerous emails, resolution was inadequate, and dissatisfaction arose from indifferent support and lack of warranty coverage. Ms. Hülya attempted to assist but issues persisted, reflecting poorly on HP's product support.
From Baran K Mlc at 2024-03-21 -
Speakers missing at the factory needed customer service assistance.
From Patricia K Fim at 2024-10-24 -
Spent numerous hours on calls, rebuilt the laptop multiple times, received calls from HP without resolution. No replacement offered despite persistent issues.
From Diane K Lzy at 2024-07-26 -
Human technical support requires a costly monthly subscription post-warranty, perceived as bait and switch tactics.
From BMGP at 2024-09-18 -
Requesting technical support revealed access is subscription-based post-warranty, which seemed like a bait and switch.
From BMGP at 2024-09-18 -
Disappointed with support; transferred to unhelpful staff and asked for a service fee despite device's recent purchase.
From William P Khx at 2024-09-09
Frequently Asked Questions About HP
Explore frequently asked questions about HP to quickly find the information and support you need.
HP (HPQ) Ownership Overview The ownership structure of HP (HPQ) stock is a mix of institutional, retail, and individual investors. Approximately 50.66% of the company's stock is owned by Institutional Investors, 0.19% is owned by Insiders, and 49.15% is owned by Public Companies and Individual Investors.
HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services.
HP Inc. is an American multinational information technology company headquartered in Palo Alto, California, that develops personal computers (PCs), printers and related supplies, as well as 3D printing services.
HP has its headquarters in the United States and is not a Chinese corporation. But China, Thailand, Malaysia, and the Philippines are where the majority of the parts are produced. HP laptops made in the USA are of higher quality than those made in Asian nations.