HSBC (US) Customer Service Contacts
HSBC Bank USA, N.A., commonly known as HSBC (US), is a leading international banking and financial services organization serving millions of customers worldwide. As a subsidiary of the British multinational banking giant HSBC Holdings plc, HSBC (US) offers a comprehensive range of banking products including personal banking, mortgages, loans, and investment services tailored to both individual and corporate clients. With its strong global network, HSBC (US) plays a pivotal role in facilitating international banking and finance, emphasizing secure and innovative financial solutions to meet diverse customer needs.
Phone Number & Contact Info
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- HSBC (US) Most Popular Number
- 800-975-4722
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- Website
- www.us.hsbc.com
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- Social Media Channels
- No social media available.
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- Opening Hours:
- Mon-Sun 7am-12am ET
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- Additional Contact numbers:
- 212-525-3888 716-841-7212 888-662-4722
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- Mailing Address:
- London, United Kingdom
HSBC (US) Customer Service Overview
HSBC (US) has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact HSBC (US)
Customers contact HSBC (US) for various reasons. Most popular of them are questions like "What are the fees associated with HSBC (US) accounts?", "What types of accounts does HSBC (US) offer?", "What are the options for making deposits into my HSBC (US) account?".
User Testimonials for HSBC (US) Support
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Limited communication options and poor service hinder issue resolution.
From Duane C Thh at 02/02/23 -
Unanswered calls and delayed email response after numerous messages left for 22 days.
From Guest-2951267 at 10/08/21 -
Long wait, repetitive assistance, and unresolved issues; promised manager callback was delayed over an hour.
From Guest-2932764 at 10/03/21 -
Charming service from a representative scheduled a helpful call-back to meet my needs. However, misinformation led to account closure, and transfer issues left me overdrawn. Frustration peaked when customer service claimed no record of my transfer.
From Caroline S Uza at 05/10/21 -
Terrible experience with customer service, would not recommend to others.
From Yann de Vries at 09/24/24 -
Diabolical service with ineffective phone referrals and unhelpful online chat, leading to refusal in registering a formal complaint.
From Nairn Skipper at 09/11/21
Frequently Asked Questions About HSBC (US)
Explore frequently asked questions about HSBC (US) to quickly find the information and support you need.
HSBC UK Bank plc is a British multinational banking and financial services organisation based in Birmingham, England. It is a wholly owned subsidiary of the global HSBC banking and financial group, which has been headquartered in London since 1993.
HSBC Holdings PLC, bank holding company based in London that originated as the Hongkong and Shanghai Banking Corporation, Ltd., in 1865, with offices in Hong Kong, Shanghai, and London.
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India) is registered with the Deposit Insurance and Credit Guarantee Corporation (DICGC). Bank deposits up to INR500,000 per depositor are fully insured by the DICGC under the Deposit Insurance Scheme.