Humana Customer Service Contacts
Humana Inc. is a leading health and well-being company in the U.S. that offers a wide range of insurance products and health-related services to meet the diverse needs of its customers. Known for its commitment to innovation and quality care, Humana specializes in health insurance plans and related services, including Medicare Advantage, Medicare Prescription Drug plans, and Tricare services. As a pioneer in the health industry, Humana continuously strives to improve healthcare outcomes and accessibility for its members.
Phone Number & Contact Info
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- Humana Most Popular Number
- 877-877-1051
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- [email protected]
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- Website
- www.humana.com
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- Opening Hours:
- Mon-Fri 8am-8pm ET
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- Additional Contact numbers:
- 866-945-4481 800-232-2006 877-692-2468 866-537-0232
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- Mailing Address:
- Louisville, KY
Humana Customer Service Overview
Humana has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 17%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 33 seconds. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Humana
Customers contact Humana for various reasons. Most popular of them are questions like "What is the Humana Prescription Drug Plan?", "What are the different healthcare plans offered by Humana?", "What is the coverage for prescription medications with Humana insurance?".
User Testimonials for Humana Support
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Customer service surveys essential for educating pharmacy service by Center Well Pharmacy.
From Sam K Nsi at 07/02/24 -
Lockout issue unresolved despite providing all personal information, resulting in prescription difficulties. Contacted support to resolve account access problems.
From Gary T Iqu at 08/04/24 -
Terrible and frustrating experiences with Humana's customer service led me to switch to Amazon Pharmacy.
From Guest-6027170 at 08/03/24 -
Impossible to reach the nurse care through customer service, often redirected to recordings without call backs. Web ordering from the catalog is also problematic.
From Kevin Heard at 10/22/24 -
Told the procedure was preapproved, yet claim was denied. Required supervisor involvement and direct coordination with the provider. Took 90 days for resolution.
From Ray Gardner at 05/07/24 -
Assistance with account access was challenging, despite providing extensive personal information. Delivery of prescriptions was offered without verification, yet account access remained problematic.
From Gary at 06/28/24
Frequently Asked Questions About Humana
Explore frequently asked questions about Humana to quickly find the information and support you need.
Humana, one of the largest publicly-traded managed care companies in the US, is to merge with United Healthcare in a $5.5 billion deal to create a $27 billion company operating across the entire US as well as Hong Kong, Singapore and South Africa.
It is the fourth largest health insurance provider in the U.S. Humana Inc. August 18, 1961 (as Extendicare Inc.) Louisville, Kentucky, U.S.
The lawsuit alleges that Humana submitted fraudulent bids to the Centers for Medicare & Medicaid Services (CMS) for lucrative Medicare Part D prescription drug contracts from 2011-2017, significantly overcharging the government.
For the third consecutive year, Humana Inc., a leading health and well-being company, is named a Certified™ Great Place To Work®. The prestigious award is based entirely on current employees' experience working at Humana.