My Profile
Icelandair Customer Service Contacts
Icelandair stands out as a premier airline, specializing in flights to, from, and via Iceland, which serves as both our hub and headquarters. We are committed to ensuring safe and dependable air travel, coupled with outstanding service, connecting major cities across the Atlantic.
Phone Number & Contact Info
-
- Icelandair Most Popular Number
- 800-223-5500
-
- [email protected]
-
- Website
- www.icelandair.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Reykjavík, Iceland
Icelandair Customer Service Overview
Icelandair has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Icelandair
Customers contact Icelandair for various reasons. Most popular of them are questions like "What is the baggage allowance on Icelandair flights?", "What is Icelandair's policy on unaccompanied minors?", "What is Icelandair's policy on flight cancellations and delays?".
User Testimonials for Icelandair Support
-
Multiple emails and calls to Icelandair's customer service went unanswered, leaving the issue unresolved. Assistance needed to retrieve a missing boarding pass.
From Guest-3165855 at 2021-12-16 -
Dismissive attitude from customer service.
From Francis Bowron at 2024-09-23 -
Not apologetic about lost luggage and unhelpful in resolving the issue, ruining my trip.
From AISHAH ALQADERI at 2024-09-12 -
Hoping for good news after speaking with customer service about my lost bag, but reviews suggest it's unlikely.
From James A. Stout at 2024-09-24 -
Extremely poor customer service with refusal to refund for pre-paid seat selection.
From J Mellon at 2024-05-01 -
Available from 7 to 4:30 during peak season, customer service hours are worse than a city library.
From Rune at 2022-06-24
Frequently Asked Questions About Icelandair
Explore frequently asked questions about Icelandair to quickly find the information and support you need.
Icelandair is a part of Icelandair Group.
According to the independent research of AirlineRatings.com, Icelandair has a safety rating of 7/7, the highest possible. They rank things like crashes, pilot incidents, and regulatory audits.
Airline Summary Reykjavík-based Icelandair (FI) is the country of Iceland's largest airline. From its hub at Keflavik International Airport (KEF) and Akureyri Airport (AEY), Icelandair operates non-stop flights to more than 25 destinations across Europe and about a dozen destinations in Canada and the United States.
The international routes will be served by 13 B757 aircraft, 3 B767 aircraft, and 18 B737 MAX aircraft. The domestic and regional flights will be operated with 6 DHC aircraft. Icelandair operates flight simulators for Boeing 757, Boeing 767, and Boeing 737 MAX aircraft at the Company's training facility in Iceland.