iHerb.com Customer Service Contacts
Discover the premier global destination for health and wellness products at our eCommerce platform, where we specialize in a vast array of vitamins, minerals, and supplements. With an impressive selection of over 50,000 products from more than 1,800 leading brands, we proudly serve customers in over 180 countries, ensuring top-tier quality and exceptional value in every purchase.
Phone Number & Contact Info
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- iHerb.com Most Popular Number
- 951-616-3600
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- Website
- www.iherb.com
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- Opening Hours:
- Mon-Fri 8am-5pm PT
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- Mailing Address:
- Irvine, CA
iHerb.com Customer Service Overview
iHerb.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for iHerb.com Support
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Difficulties encountered in canceling a subscription without any help from customer service.
From Daniel M Xka at 10/03/24 -
Difficult experience with their support system, marked by delays and poor communication, leaving customers feeling abandoned and frustrated. Nearly impossible to find direct contact for resolution. Advisable to consider credit card dispute for refunds.
From HMCBZH Nck at 10/10/24 -
Difficulty reaching a representative with canceled order, advised to seek assistance directly for better service.
From Ian M Vcp at 08/21/24 -
Unable to contact anyone for package issue, causing anxiety and leading to blocking future transactions.
From Guest-5953188 at 06/28/24 -
Difficulty reaching live support, multiple failed attempts to resolve issues via message and chat, and lack of response to voicemails made the experience extremely frustrating.
From Sally H Gvm at 05/24/24 -
Difficulty reaching phone support representatives.
From gary at 10/26/24
Frequently Asked Questions About iHerb.com
Explore frequently asked questions about iHerb.com to quickly find the information and support you need.
iHerb is a US company serving customers worldwide since 1996 and ships to over 180 different countries!
The company is accredited by the BBB, and its BBB listing gives iHerb an A+ rating. However, customer reviews on the BBB aren't as favorable. Most of iHerb's BBB complaints center on missing shipments and refund difficulties. Some customers say that an order was reported as delivered, but it never arrived.
Founded in 1996 and based in Irvine, California, iHerb is on a mission to make health and wellness accessible to all. For more information, please visit corporate.iherb.com.
IHerb's founders and board of directors Ray Faraee is the CEO of IHerb.