Infiniti Customer Service Contacts
Headquartered in Yokohama, Japan, INFINITI Motor Company operates globally with key regional offices in the Americas, China, and through INFINITI International Markets in Dubai. Known for its premium automobiles, INFINITI's production facilities are strategically located in Japan, North America, and China, ensuring top-tier quality and design in every vehicle.
Phone Number & Contact Info
-
- Infiniti Most Popular Number
- 800-662-6200
-
- Website
- www.infinitiusa.com
-
- Opening Hours:
- Mon-Fri 8am-5pm ET
-
- Mailing Address:
- Yokohama, Kanagawa, Japan
Infiniti Customer Service Overview
Infiniti has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Infiniti
Customers contact Infiniti for various reasons. Most popular of them are questions like "What is the warranty coverage for Infiniti vehicles?", "What is the Infiniti Total Ownership Experience?", "Are Infiniti vehicles equipped with advanced safety features?".
User Testimonials for Infiniti Support
-
Warranty issues unresolved by dealer, service stating no coverage despite payment.
From Vincent T Izu at 06/27/24 -
Poor communication and unhelpful responses from the support line left me frustrated. Limited resolution options offered after persistent effort.
From Kaaliyah Ixz at 10/21/24 -
Received confusing information about loaner availability for car repairs over several days, enduring poor communication and unprofessionalism. Final visit lacked promised loaner car.
From Melinda M Dpm at 05/02/24 -
Disappointed by the lack of thoroughness and professionalism. Misled and frustrated by failure to diagnose the underlying problem, possibly allowing it to persist beyond the warranty. Expected better accountability and transparency.
From Raquel P Vwd at 04/22/24 -
Dissatisfied and outraged by the dealership's corrupt practices and insufficient maintenance services.
From Coty C Fbv at 01/27/24 -
Supervisor Latkisha made excuses to deny my CVT trans claim and was rude. No higher authority was available to discuss her behavior. Terrible customer service experience left me deciding against future purchases with Infiniti.
From Kal S Wqc at 01/04/24
Frequently Asked Questions About Infiniti
Explore frequently asked questions about Infiniti to quickly find the information and support you need.
INFINITI is a luxury division of the Nissan Motor Company in Japan. INFINITI was first incepted back in 1985 under the top-secret moniker of the “Horizon Task Force” – a team of Nissan visionaries who saw an opportunity in creating vehicles that offered an elevated sense of sophistication and driver experience.
Who makes INFINITI cars today? INFINITI is still a division of Nissan Motor Co., a Japanese automotive manufacturing company. The brand was officially launched in 1989, around the same time that Honda and Toyota launched their own luxury divisions, Acura and Lexus respectively.
INFINITI ranks high among luxury brands for its low cost of ownership, high safety ratings, and dependability. However, it lacks the same rankings in fuel efficiency and repair costs. Like many other luxury nameplates, the brand tends to trade these areas for style, advanced features, and design.
Despite this, INFINITI models are more affordable than most luxury cars, which makes them an appealing option for drivers who want a top-quality driving experience without spending a fortune.