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Instacart Customer Service Contacts
Maplebear Inc., which operates under the name Instacart, is an American delivery service headquartered in San Francisco. It offers a seamless and convenient grocery delivery and pickup service across the United States and Canada, accessible through both a user-friendly website and a mobile application.
Phone Number & Contact Info
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- Instacart Most Popular Number
- 888-246-7822
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- [email protected]
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- Website
- www.instacart.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 844-981-3433
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- Mailing Address:
- San Francisco, CA
Instacart Customer Service Overview
Instacart has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 51 seconds. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Instacart
Customers contact Instacart for various reasons. Most popular of them are questions like "How does Instacart work?", "Is there a minimum order value on Instacart?", "What is Instacart's return policy?".
User Testimonials for Instacart Support
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Email response lacked clarity, blaming customers unjustly. Frustration from repeated account deactivations without explanation.
From Guest-6203055 at 2024-10-28 -
Poor follow-up, inadequate compensation, and unresolved issues after multiple contacts. Long chat durations with no resolution, and frustrating communication. Lack of accessible support channels compounds dissatisfaction.
From Guest-6055390 at 2024-08-19 -
Difficulties faced in reimbursement requests despite providing required documentation repeatedly. Frustration with lack of system efficiency and unwillingness to reimburse funds.
From Mary M Wbc at 2024-05-07 -
Rude representatives cut interactions short. Received no help or refund.
From Heather M Hik at 2024-06-18 -
No assistance provided with missing items; customer service refused refund or redelivery without explanation.
From Cheryl Ann B at 2024-04-12 -
Difficulties with customer support as issues repeat without resolution and problems ignored. Confusion over chatting with real people or bots.
From C Wyld A at 2024-10-27
Frequently Asked Questions About Instacart
Explore frequently asked questions about Instacart to quickly find the information and support you need.
Cons Numerous fees. Item prices may be higher through Instacart than in-store. Locally owned stores may not be on the platform. Your experience depends on the quality of the shopper.
Customers can place an order through Instacart using their smartphone or computer. Once an Instacart Shopper accepts the order, they will then shop for and deliver the customer's items to their home, or prepare them for pickup at the store, often within a few hours or less.
The average Instacart Shoppers salary ranges from approximately $15,000 per year for Driver (Independent Contractor) to $69,472 per year for Delivery Driver. Average Instacart Shoppers hourly pay ranges from approximately $17.00 per hour for Shift Leader to $22.00 per hour for Personal Shopper.