iRobot.com Customer Service Contacts
iRobot, a leading worldwide provider of consumer robotics, specializes in designing and manufacturing innovative robots and smart home technologies aimed at enhancing daily living. Notably, iRobot launched its pioneering Roomba robot vacuum in 2002, revolutionizing household cleaning.
Phone Number & Contact Info
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- iRobot.com Most Popular Number
- 800-727-9077
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- Website
- www.irobot.com
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- Opening Hours:
- Mon-Fri 9am-7pm ET
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- Mailing Address:
- Bedford, MA
iRobot.com Customer Service Overview
iRobot.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 17%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
User Testimonials for iRobot.com Support
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Patient and helpful assistance from Alex ensured everything was resolved satisfactorily.
From Guest-6184582 at 10/19/24 -
No response or resolution in 8 days.
From Steve S Ibh at 08/23/24 -
Support was unhelpful, directing me to Best Buy for a warranty issue.
From JOSEF E Tcr at 06/17/24 -
Poor communication and understanding, with incorrect parts sent and unresolved issues after extensive contact.
From Guest-5553007 at 01/22/24 -
Incompetent tech support observed, consider a brand with better support.
From David M Cjv at 03/18/24 -
Challenges in connecting with customer care for assistance with Roomba's charging and running issues.
From Vivian H Zhx at 04/06/24
Frequently Asked Questions About iRobot.com
Explore frequently asked questions about iRobot.com to quickly find the information and support you need.
For more than 30 years, iRobot has been a global pioneer in the robotics and consumer products industries. The company has sold more than 40 million robots worldwide. The iRobot board and management team is focused on a strategy of growth, innovation and allocating capital that maximizes shareholder value.
iRobot Corporation is an American technology company that designs and builds consumer robots. It was founded in 1990 by three members of MIT's Artificial Intelligence Lab, who designed robots for space exploration and military defense.
iRobot is a global consumer robot company that designs and builds thoughtful robots and intelligent home innovations that make life better. iRobot introduced the first Roomba robot vacuum in 2002. Today, iRobot is a global enterprise that has sold more than 50 million robots worldwide.
If you get a more affordable model, like Roomba 675 you can expect a lifespan of up to two years. Go to the higher-end, like the iRobot j7+, and our research and testing suggest you can get five years plus of cleaning with proper maintenance.