Irving Oil Customer Service Contacts
Irving Oil is a prominent energy processing, transporting, and marketing company headquartered in Saint John, New Brunswick, Canada. Established in 1924, it operates Canada's largest refinery and a network of retail sites, including over 900 fueling locations across Eastern Canada and New England. Irving Oil is renowned for its commitment to safety, environmental sustainability, and community engagement, making it a leader in the North American energy sector.
Phone Number & Contact Info
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- Irving Oil Most Popular Number
- 888-310-1924
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- Website
- www.irvingoil.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Saint John, Canada
Irving Oil Customer Service Overview
Irving Oil has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Irving Oil Support
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Poor service at Manchester, Maine, with sales associate Raul more focused on lottery tickets than assisting customers. Forced use of a self-service kiosk, causing discomfort.
From Arnold M Sct at 07/25/24 -
Two employees refused service, demanding improper paperwork and task proof for a service dog, violating ADA laws. Immediate corporate response demanded, or legal action and news exposure threatened.
From Daniel D Auc at 05/21/24 -
Delayed part ordering and dismissive responses during a heating issue left us without hot water for days.
From Chis F at 04/30/24 -
Confused staff and incorrect billing experience with no resolution from management, affecting customer satisfaction negatively.
From Ellen H Kvy at 03/26/24 -
Rude and condescending service reps demanded I stay on the line, even yelling while handling billing issues.
From Rebecca L Axs at 02/15/24 -
Call center service involved repeated disconnections during attempts to extend rental, causing significant frustration and delays.
From Stephany at 10/03/24
Frequently Asked Questions About Irving Oil
Explore frequently asked questions about Irving Oil to quickly find the information and support you need.
Irving Oil says a strategic review of the company is underway and that it is looking at a series of options about its future, including a possible sale of the business. The family-owned company says it has a deal with New York-based Plug Power Inc. to purchase a five-megawatt hydrogen electrolyzer.
In 1960 the Irving Oil Refinery in Saint John began operations with a production capacity of 40,000 barrels per day. Today, after a number of upgrades and expansions, our refinery is Canada's largest, with a throughput capacity of more than 300,000 barrels a day.
Is Irving Oil a good company to work for? Irving Oil has an overall rating of 3.9 out of 5, based on over 262 reviews left anonymously by employees. 82% of employees would recommend working at Irving Oil to a friend and 74% have a positive outlook for the business.