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J. Crew Customer Service Contacts
J. Crew is a renowned American retailer known for its classic styles and high-quality clothing, shoes, and accessories for men, women, and children. Established in 1983, the company has carved a niche in the fashion industry with its timeless designs and commitment to craftsmanship. J. Crew offers a diversified portfolio that includes casual wear, office attire, and elegant dresses, making it a one-stop shop for contemporary yet sophisticated fashion.
Phone Number & Contact Info
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- J. Crew Most Popular Number
- 800-562-0258
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- [email protected]
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- Website
- www.jcrew.com
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- Opening Hours:
- Mon-Sun 7am-11:59pm ET
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- Mailing Address:
- New York, NY
J. Crew Customer Service Overview
J. Crew has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact J. Crew
Customers contact J. Crew for various reasons. Most popular of them are questions like "What are the accepted payment methods on J. Crew?", "Does J. Crew offer international shipping?", "What is J. Crew's size guide for clothing?".
User Testimonials for J. Crew Support
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San Francisco store staff often rude, with repeated disrespect from Raul. Raised concerns about his conduct. Seeking resolution to ensure respectful service.
From Nil B Zal at 2023-06-04 -
Helpful and authentic phone assistance resolved my gift card order issue, turning frustration into satisfaction. Polite and professional service.
From Madonna Nvb at 2021-10-22 -
Ignored request to discuss misleading promotion with a supervisor, despite contacting support twice, after an order issue.
From Saad E Gog at 2021-04-11 -
Receiving incorrect items and explanations due to inventory errors, with frustration over returning wrong products.
From Bewildered at 2024-08-10 -
Rude response from the manager at Cherry Creek store, denying removal of a coat from a mannequin, was disappointing compared to excellent service at Houston location.
From Kim at 2024-10-05 -
Unexpected inconvenience with wrong item delivery and burdensome return process, coupled with an absurd charge for the correct order, is laughably frustrating.
From Zee at 2023-12-22