JCPenney Customer Service Contacts
JCPenney stands as a premier shopping destination in the United States, offering a vast selection of clothing, home goods, fine jewelry, and beauty products. The retailer features an expansive array of both private-label and nationally recognized brands, continuously expanding its product lineup to meet the diverse needs of its customers.
Phone Number & Contact Info
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- JCPenney Most Popular Number
- 800-322-1189
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- [email protected]
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- Website
- www.jcpenney.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Plano, TX
JCPenney Customer Service Overview
JCPenney has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact JCPenney
Customers contact JCPenney for various reasons. Most popular of them are questions like "What are the benefits of having a JCPenney credit card?", "What is the JCPenney credit card rewards program?", "Can I use my JCPenney credit card at other stores?".
User Testimonials for JCPenney Support
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Uninformed about actual customer needs and lack of interest create delivery issues in rural areas.
From Rosemary B Txd at 10/28/24 -
Long lines create difficulties at the combined returns and purchases register, with widespread customer complaints acknowledged by the associate.
From Manuela Shz at 10/15/24 -
Rude and unhelpful support, refusing to assist or escalate issues. Customer forced to navigate problems alone, receiving no substantial solutions or accountability, despite prior information given. Repeated charges without resolution. Poor handling of account management requests, reflecting a lack of consumer care.
From Kwame H Wfe at 12/08/23 -
Offensive language by a store manager was heard by a customer, raising concerns about inclusivity and respect. Sensitivity training and adherence to respectful conduct policies are requested for staff. A formal apology is also sought.
From Gladys P Rpg at 08/21/24 -
Refusal to assist and ignored emails. Completely disappointing.
From Scott Tyack at 11/06/23 -
Difficulty reaching a live representative, encountered unhelpful support, unclear coupon details led to customer frustration and abrupt call ending. Concerns about losing customers.
From Denise at 09/22/24
Frequently Asked Questions About JCPenney
Explore frequently asked questions about JCPenney to quickly find the information and support you need.
JCPenney is currently owned by Simon Property Group and Brookfield Asset Management. They bought it for a whopping $1.75 billion after the company hit a rough patch and filed for bankruptcy in May 2020.
Published: Aug. 16, 2024, 11:43 a.m.
If you have a concern with our response or a brand's response, contact us directly at 1.800. 322.1189.
JCPenney filed for bankruptcy in 2020, citing struggles from the coronavirus pandemic, like many retailers and restaurants.