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JCPenney Customer Service Contacts

JCPenney stands as a premier shopping destination in the United States, offering a vast selection of clothing, home goods, fine jewelry, and beauty products. The retailer features an expansive array of both private-label and nationally recognized brands, continuously expanding its product lineup to meet the diverse needs of its customers.

Phone Number & Contact Info

  • Opening Hours:
    24 hours, 7 days
  • Mailing Address:
    Plano, TX

JCPenney Customer Service Overview

JCPenney has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.

Top Reasons Customers Contact JCPenney

Customers contact JCPenney for various reasons. Most popular of them are questions like "What are the benefits of having a JCPenney credit card?", "What is the JCPenney credit card rewards program?", "Can I use my JCPenney credit card at other stores?".

User Testimonials for JCPenney Support

Frequently Asked Questions About JCPenney

Explore frequently asked questions about JCPenney to quickly find the information and support you need.