My Profile
JCPenney Card Services Customer Service Contacts
JCPenney Card Services is the financial division responsible for managing the JCPenney credit card program. This service provides cardholders with exclusive offers, rewards, and discounts at JCPenney stores and online, enhancing the shopping experience for loyal customers. With features like easy online account management and dedicated customer service, JCPenney Card Services offers a convenient way for shoppers to finance their purchases and maximize savings.
Phone Number & Contact Info
-
- JCPenney Card Services Most Popular Number
- 800-527-4403
-
- Website
- www.onlinecreditcenter6.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
JCPenney Card Services Customer Service Overview
JCPenney Card Services has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact JCPenney Card Services
Customers contact JCPenney Card Services for various reasons. Most popular of them are questions like "What are the benefits of having a JCPenney credit card?", "What is the JCPenney credit card rewards program?", "Can I use my JCPenney credit card at other stores?".
User Testimonials for JCPenney Card Services Support
-
Lack of interest in actual customer needs and uninformed decisions about shipping logistics.
From Rosemary B Txd at 2024-10-28 -
Staff acknowledged every customer's frustration with the long lines at the single register dedicated to returns, pickups, and purchases.
From Manuela Shz at 2024-10-15 -
Rude and dismissive customer service, inability to provide adequate solutions, and refusal to assist or escalate issues, leaving the customer frustrated and unsupported.
From Kwame H Wfe at 2023-12-08 -
Deeply disappointed by the manager's offensive language during my recent visit. Urge immediate sensitivity training and adherence to respectful conduct policies. Awaiting a formal apology. Appreciate prompt action.
From Gladys P Rpg at 2024-08-21 -
No customer service experienced.
From Tela Z at 2024-10-04 -
Refusal to help and ignored follow-up emails from customer service.
From Scott Tyack at 2023-11-06
Frequently Asked Questions About JCPenney Card Services
Explore frequently asked questions about JCPenney Card Services to quickly find the information and support you need.
The JCPenney Mastercard is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
You may pay your bill by mail, at any JCPenney department store or online through the JCPenney Online Credit Center. Click here to find out more about online payment service. To pay in store: Present a check, money order or cash at any JCPenney department store.
Synchrony Bank reports the card's credit limit, account balance, payment status, and more to TransUnion, Equifax, and Experian. After the JCPenney Credit Card reports your account information to a credit bureau each month, it may take a few days before the updates appear on your credit report.
See your JCPenney Rewards Program Description for complete details. The JCPenney Mastercard® is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated.