JCPenney Catalog Customer Service Contacts
JCPenney Catalog, a division of the iconic American retail giant JCPenney, offers a comprehensive range of products through its mail-order catalog service. From fashion apparel for the whole family to home furnishings and electronics, JCPenney Catalog provides a convenient shopping option for customers who prefer a traditional catalog browsing experience. With decades of retail expertise, JCPenney Catalog combines convenience with quality, ensuring a satisfying shopping experience for consumers across the United States.
Phone Number & Contact Info
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- JCPenney Catalog Most Popular Number
- 800-222-6161
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- Website
- www.jcpenney.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
JCPenney Catalog Customer Service Overview
JCPenney Catalog has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
User Testimonials for JCPenney Catalog Support
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Supervisor claimed but not reached. Eventually transferred, discount applied yet shipping still charged. Cart emptied, dress sold out. Customer lost.
From Mikael Ykt at 06/28/24 -
Employees busy ignoring customers and not assisting with finding clothes. Limited selection is compounded by unhelpful staff, who often dismiss requests by claiming items aren't available, only for them to be found misplaced later.
From Ariah Sgs at 05/05/24 -
Store credit issued promptly once merchandise is returned.
From Brigitta Nsl at 06/02/24 -
Difficulties obtaining a return label and having to call support after unsuccessful attempts online.
From Guest-5727406 at 03/22/24 -
Long hold times and additional costs for returns.
From Guest-5554571 at 01/23/24 -
No human assistance available for ordering issues.
From Joyanne Sab at 12/27/23