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Jitterbug Customer Service Contacts
Jitterbug is a renowned telecommunications company that specializes in providing user-friendly cell phones and medical alert devices tailored primarily for senior citizens. Their products are designed for ease of use, featuring large buttons, simple navigation, and clear sound, making communication and safety accessible for the elderly. Jitterbug's services include health and safety packages that offer 24/7 emergency response, ensuring peace of mind for users and their families. This makes Jitterbug an ideal choice for seniors seeking reliable technology solutions.
Phone Number & Contact Info
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- Jitterbug Most Popular Number
- 800-733-6632
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- Website
- www.lively.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- San Diego, CA
Jitterbug Customer Service Overview
Jitterbug has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 14%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Jitterbug
Customers contact Jitterbug for various reasons. Most popular of them are questions like "What is Jitterbug?", "What are the features of Jitterbug?", "Is Jitterbug compatible with hearing aids?".
User Testimonials for Jitterbug Support
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Unhelpful phone support with unresolved issues and lack of follow-up.
From Judie L Oha at 2022-07-21 -
Blocking a recurring text message on our Jitterbug phone requires contacting customer service for assistance.
From Torie Pys at 2022-01-03 -
Long wait times of 40 minutes to hours for support are unacceptable, especially for seniors relying on their phones. Their marketing to this vulnerable group is misleading.
From Pamela Steeg at 2024-10-15 -
Absolutely horrible customer service with excruciating wait times, leaving elderly customers waiting for hours for assistance. Our parents deserve better.
From Hollie at 2024-09-28 -
Customer service did not offer solutions for unexpected charges on text messages, instead suggesting a more expensive plan and offering to change services.
From Tom Oblak at 2024-09-16 -
Active online, but the website requires a call to activate. Voicemail service cuts off messages, needing multiple replays and attempts to delete.
From DJS at 2024-08-16
Frequently Asked Questions About Jitterbug
Explore frequently asked questions about Jitterbug to quickly find the information and support you need.
The Jitterbug Smart4 has a larger screen and simple, list-based menu that makes it easy to make calls, send texts and emails, and even browse the internet.
Jitterbug uses Verizon towers, but you don't need to be a Verizon customer. With a network that big, you'll have cell service throughout most of the US.
Lively Jitterbug phone uses the Verizon network, which offers strong cellular coverage in the majority of the United States.
Made by worldwide leader Samsung, the Jitterbug features a simplified keypad, loud, clear sound and 24-hour, U.S. Based Customer Service. Great for anyone who prefers a simplified way to stay connected to family and friends.