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JTV.com Customer Service Contacts
JTV.com, also known as Jewelry Television, is a leading online retailer specializing in fine jewelry and gemstones. Offering a diverse range of products from engagement rings to rare gemstones, JTV.com combines quality, affordability, and expert guidance to enhance the shopping experience. The platform also features educational content to help consumers make informed decisions, making it a premier destination for jewelry enthusiasts and collectors alike.
Phone Number & Contact Info
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- JTV.com Most Popular Number
- 800-550-8393
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- Website
- www.jtv.com
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- Opening Hours:
- Mon-Fri 7am-midnight, Sat 9am-7pm ET
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- Mailing Address:
- Knoxville, TN
JTV.com Customer Service Overview
JTV.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for JTV.com Support
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Incredibly frustrating experience with support; multiple calls about non-shipment led to no resolution.
From Nadezhda B Rlw at 2024-07-04 -
Representative understood my frustration, but the supervisor refused any resolution, leaving me without options.
From Jean P Xin at 2023-11-29 -
Scripted responses not local, no tracking number provided, and unresolved delay.
From Jody B Xdk at 2023-08-16 -
Another customer service number was given after being forwarded to a store.
From Martha D Ymj at 2022-05-21 -
Repaired the ring after a stone fell out, only for another stone to fall out afterward. Disappointment with the jewelry quality.
From Leigh Jay at 2024-03-25 -
Coupons could not be applied, and customer service said my discount wasn't valid with a live agent.
From Mark Hibbing at 2024-08-31
Frequently Asked Questions About JTV.com
Explore frequently asked questions about JTV.com to quickly find the information and support you need.
Jewelry Television would like to inform our valued customers that Scott Parker has left Jewelry Television to pursue opportunities outside of the company. We know that many of you appreciated Scott's enthusiasm for Gemstones as much as we did, and he will be missed.
JTV's estimated annual revenue in 2024 is $260.0M. While JTV is a privately-held company and doesn't disclose its financial statements publicly, we can still get a sense of their financial health through other indicators.
Kevin Cleary has been named CEO of Jewelry Television (JTV), taking over from Tim Matthews, who had headed the company since 2008.
JTV is ranked #43 on the Best Companies to Work For in Tennessee list.