Kaiser Permanente - California Customer Service Contacts
Kaiser Permanente is a leading healthcare organization based in California, renowned for its integrated healthcare model and commitment to preventive care. As one of the nation's largest not-for-profit health plans, Kaiser Permanente serves millions of members with its unique approach that combines healthcare services and health insurance coverage. With a strong focus on patient wellness and an extensive network of medical facilities, Kaiser Permanente is dedicated to improving health outcomes across California and beyond.
Phone Number & Contact Info
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- Kaiser Permanente - California Most Popular Number
- 866-454-8855
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- Website
- healthy.kaiserpermanente.org
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-464-4000
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- Mailing Address:
- Oakland, CA
Kaiser Permanente - California Customer Service Overview
Kaiser Permanente - California has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Kaiser Permanente - California
Customers contact Kaiser Permanente - California for various reasons. Most popular of them are questions like "What health insurance plans does Kaiser Permanente offer in California?", "What are the payment options for Kaiser Permanente plans?", "Does Kaiser Permanente have a mobile app?".
User Testimonials for Kaiser Permanente - California Support
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Great local assistance, but automated service often redirects to overseas help, leading to frustration without solutions.
From Guest-6156907 at 10/07/24 -
Transferred multiple times without resolution, highlighting a decline in service efficiency.
From NM at 04/16/24 -
Wait times for appointments extend to months, and email responses often come from non-primary staff. Many staff appear overworked, contributing to service delays. Online appointment system is challenging.
From MICHAEL NUNEZ at 08/06/24
Frequently Asked Questions About Kaiser Permanente - California
Explore frequently asked questions about Kaiser Permanente - California to quickly find the information and support you need.
Today, Kaiser Permanente is based on the close cooperation between 3 entities: the nonprofit Kaiser Foundation Health Plan, Inc.; the nonprofit Kaiser Foundation Hospitals; and the Permanente Medical Groups.
The biggest gripe I've heard as a chief and experienced as a Kaiser physician is the lack of flexibility or the lack of autonomy. Clinic, OR, and call schedules are made 6-months in advance. The clinic template is also preset. If you want to start clinic a little bit later, that's not possible.
As of 2023, Kaiser Permanente operates in eight states (Hawaii, Washington, Oregon, California, Colorado, Maryland, Virginia, Georgia) and the District of Columbia, and is the largest managed care organization in the United States. Consortium of for-profit and not-for-profit entities. Oakland, California, U.S.
Embodying the values of a next-generation healthcare system, Kaiser's largest medical center provides the most advanced medical services while improving the patient experience and rediscovering its neighbors.