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Kaspersky Lab Customer Service Contacts
Kaspersky Lab is a global cybersecurity company renowned for its advanced security solutions, including antivirus and internet security software. Founded in 1997 by Eugene Kaspersky in Moscow, Russia, the company has grown to serve millions of users worldwide, providing protection against viruses, malware, cyber attacks, and other digital threats. Kaspersky's innovative products and services ensure top-notch security for individual users, businesses, and large enterprises, making it a trusted leader in the cybersecurity industry.
Phone Number & Contact Info
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- Kaspersky Lab Most Popular Number
- 866-328-5700
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- Website
- usa.kaspersky.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Moscow, Russia
Kaspersky Lab Customer Service Overview
Kaspersky Lab has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Kaspersky Lab
Customers contact Kaspersky Lab for various reasons. Most popular of them are questions like "What is Kaspersky Lab?", "What products does Kaspersky Lab offer?", "Does Kaspersky Lab offer a free trial?".
User Testimonials for Kaspersky Lab Support
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Poor accessibility and service quality make reaching support challenging.
From Joseph A Hwm at 2024-10-26 -
Assistance required from Kaspersky representative for account adjustment for issues beyond uninstalling.
From Sumit Gfx at 2023-12-12 -
Delayed verification code after purchase during the weekend.
From Alan Super at 2024-09-01 -
Poor handling of complaints and impersonal service make customer support frustrating, with issues like autorenewal and subscription validation taking excessive time.
From AEM at 2024-03-26 -
Non-existent customer service with unhelpful responses and unresolved issues.
From Michele Humphreys at 2021-12-06