Keurig Customer Service Contacts
Keurig Dr Pepper stands out as a premier beverage company in North America, boasting an extensive portfolio that exceeds 125 owned, licensed, and partner brands. Equipped with robust distribution networks, it offers a diverse range of beverages to meet every consumer’s need, at any time and in any place.
Phone Number & Contact Info
-
- Keurig Most Popular Number
- 866-901-2739
-
- [email protected]
-
- Website
- www.keurig.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Frisco, TX
Keurig Customer Service Overview
Keurig has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Keurig
Customers contact Keurig for various reasons. Most popular of them are questions like "What is the warranty for Keurig machines?", "What is the return policy for Keurig?", "What is the best way to descale my Keurig?".
User Testimonials for Keurig Support
-
Constant descale light issues with no solution from support; received attempts to upsell instead.
From Debbie W Lmd at 10/23/24 -
Assistance unavailable due to expired warranty; offered 50% off a new purchase.
From Alvah H at 09/28/24 -
Numerous issues with customer service in getting replacements were met, particularly after the warranty expired, with only partial discounts offered. Frustration led to ending our Keurig relationship.
From Kim A Qws at 10/20/24 -
Horrible experience with customer service; product under warranty but no help without a receipt. Difficult communication with representative.
From Maelle Unv at 09/29/24 -
More than expected when offered a replacement machine under warranty, but ultimately disappointed when denied due to second-hand purchase despite initial transparency.
From Lori S Opj at 06/03/24 -
Communication with support found frustrating; they rigidly required a receipt for a warranty claim on a new machine despite extenuating circumstances, offering curt responses.
From Steven P Auh at 10/02/24
Frequently Asked Questions About Keurig
Explore frequently asked questions about Keurig to quickly find the information and support you need.
Keurig Dr Pepper Inc.
Acquisition of Dr Pepper Snapple Group In July 2018, Keurig Green Mountain acquired Dr Pepper Snapple Group in a deal worth $18.7 billion. Legally, Dr Pepper Snapple Group was the surviving company; it remained publicly traded and changed its name to Keurig Dr Pepper.
To register your brewer, or if you have any questions or concerns about your coffee maker, please feel free to contact our customer service department at 1-866-901-BREW (1-866-901-2739), 7a. m. - 10 p.m. EST, 7 days a week.
But the biggest winner is JAB Holding, the private, family-owned German company that owns Keurig.