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KFC Customer Service Contacts
KFC stands as a renowned international fast-food chain, celebrated for its unique chicken recipes. Founded over 75 years ago by a single chef, the brand’s success hinges on a secret blend of 11 herbs and spices, originally jotted down on the back of a kitchen door. This recipe has not only stood the test of time but has also propelled KFC to decades of innovation and triumph in the global food industry.
Phone Number & Contact Info
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- KFC Most Popular Number
- 800-225-5532
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- Website
- www.kfc.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 502-459-9872
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- Mailing Address:
KFC Customer Service Overview
KFC has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 18 seconds. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact KFC
Customers contact KFC for various reasons. Most popular of them are questions like "Is there a gluten-free menu at KFC?", "Are there any job openings at KFC?", "Are there vegetarian or vegan options available at KFC?".
User Testimonials for KFC Support
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Staff condescending and order delayed despite pre-payment.
From Jim B Eol at 2024-10-26 -
Not informed about the purchase policy for sauces, had to wait 30 minutes for a manager who was on break, observed unprofessional behavior.
From Lida Fku at 2024-09-29 -
Rude and unhelpful staff refusing to correct a mistake in our order, insisting on additional charges instead of offering the ordered meal. A fellow customer confirmed our claim, but the manager remained dismissive. Disappointing service experience overall.
From Guadalupe C Zwi at 2024-08-06 -
Staff condescending, delayed order; finally received at 8:30 p.m.
From Jim B Eol at 2024-10-26 -
Unresponsive service with missing items, no utensils, and an unattended phone line after multiple attempts to reach out. Lacked receipt provision. Never returning.
From Emmie R Uxe at 2024-07-21 -
Waiting 5-10 minutes without a greeting, experiencing poor customer service.
From Sandeep Chahal at 2024-10-15
Frequently Asked Questions About KFC
Explore frequently asked questions about KFC to quickly find the information and support you need.
Yum Brands Inc., is a restaurant company that owns quick-service chains Taco Bell, Pizza Hut and KFC, as well as fast-casual brand The Habit Burger Grill. It is headquartered in Louisville, Ky. Yum Brands was initially part of PepsiCo, which entered the restaurant business in 1977 with the acquisition of Pizza Hut.
operates the brands KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill, except in China, where the brands are operated by a separate company, Yum China. Yum! previously also owned Long John Silver's and A&W Restaurants. The company was created as a spin-off of PepsiCo in 1997.
Since then, franchise owners have helped write the history of KFC®, helping us grow into the most popular chicken franchise chain in the world, with more than 24,000 locations. Today, relationships with our franchisees have helped KFC® remain a global industry leader and together our story keeps getting better.
In the 1980s, PepsiCo owned restaurants, including Pizza Hut, Taco Bell, and KFC, which later became Yum! Brands (YUM 0.56%). It even owned Wilson Sporting Goods and North American Van Lines moving company but sold both in the 1980s.