KLM Royal Dutch Airlines Customer Service Contacts
KLM Royal Dutch Airlines, established in 1919, stands as the oldest airline in the world still operating under its original name. Serving over 130 destinations worldwide, KLM is renowned for its reliability, efficient service, and a strong commitment to customer satisfaction. As a key player in the global aviation industry, KLM continues to innovate with sustainability initiatives and cutting-edge technologies to enhance the flying experience for all passengers.
Phone Number & Contact Info
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- KLM Royal Dutch Airlines Most Popular Number
- 866-434-0320
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- [email protected]
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- Website
- www.klm.com
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- Opening Hours:
- Mon-Sun 8am-7:30pm ET
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- Additional Contact numbers:
- 800-618-0104 800-375-8723
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- Mailing Address:
- Haarlemmermeer, Netherlands
KLM Royal Dutch Airlines Customer Service Overview
KLM Royal Dutch Airlines has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact KLM Royal Dutch Airlines
Customers contact KLM Royal Dutch Airlines for various reasons. Most popular of them are questions like "Does KLM offer special assistance for passengers with disabilities?", "Does KLM offer any loyalty programs or frequent flyer benefits?", "Can I book a KLM flight for an unaccompanied minor?".
User Testimonials for KLM Royal Dutch Airlines Support
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Absolute disgrace, still waiting four months for baggage compensation.
From Susan A Sqh at 06/20/24 -
Call center operation from outside Europe; stalling and time-wasting. Matches low-tier onboard service. Avoiding KLM due to minor dispute.
From Andreas at 10/16/24 -
Poor service causing missed connections and delays, leaving passengers stranded.
From Frank at 09/26/24 -
Frustratingly slow and inefficient compensation process with poor communication and support.
From Damian at 08/29/24 -
Unwilling to refund despite poor premium economy experience and non-functional table.
From Henry Wu at 08/27/24 -
Hours spent chatting with customer service yielded unhelpful responses when trying to obtain a clear invoice needed for employer reimbursement. Extremely disappointed with the time-consuming ordeal.
From Silvia Pisanu at 08/20/24
Frequently Asked Questions About KLM Royal Dutch Airlines
Explore frequently asked questions about KLM Royal Dutch Airlines to quickly find the information and support you need.
KLM is a Dutch carrier. Travellers rate it 7.4/10 on average, indicating good service.
KLM is a Dutch carrier. Travellers rate it 7.4/10 on average, indicating good service.
Established in 1919, KLM Royal Dutch Airlines is the national carrier of the Netherlands.
Together, Air France and KLM carry more than 77 million passengers per year. They operate 548 aircraft, enabling them to fly to 318 destinations in 118 countries. Members of the joint Air France KLM frequent flyer programme Flying Blue earn Miles and claim rewards on both airlines 'routes.