My Profile
Kohl's Customer Service Contacts
Kohl's is a prominent American retail company renowned for its wide range of clothing, shoes, accessories, and home goods. Established in 1962, Kohl's operates over 1,100 department stores across 49 states, making it a go-to destination for value-conscious shoppers seeking quality and affordability. With a strong online presence, Kohl's offers convenient shopping options, including online ordering and in-store pickup. Kohl's commitment to community and sustainability also distinguishes it as a leader in corporate responsibility.
Phone Number & Contact Info
-
- Kohl's Most Popular Number
- 855-564-5705
-
- [email protected]
-
- Website
- corporate.kohls.com
-
- Opening Hours:
- Mon-Sat 6am-11pm, Sun 9am-10pm CT
-
- Additional Contact numbers:
- 800-564-5740
-
- Mailing Address:
- Menomonee Falls, WI
Kohl's Customer Service Overview
Kohl's has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes and 14 seconds. The shortest wait times occur on Tuesdays, while Saturday have the longest wait times.
Top Reasons Customers Contact Kohl's
Customers contact Kohl's for various reasons. Most popular of them are questions like "Is It Possible to Merge Two Kohl’s Accounts?", "What is Kohl's Credit?", "Can I use my Kohl's Credit card at any Kohl's store?".
User Testimonials for Kohl's Support
-
Security tags left on purchased items, lack of apology, and false accusations. Requests for resolution remain unattended.
From nancy M Tah at 2012-11-23 -
Confrontation with a store manager over service dog rights, leading to an uncomfortable experience and feeling of intimidation. Continued filming escalated the issue, leaving a lasting negative impression.
From Margot Z Prc at 2024-10-05 -
Lengthy customer service calls with language barriers and unresolved issues; no courtesy discount for system failures.
From T3isha at 2024-09-22 -
Excellent assistance led to supreme satisfaction in resolving a replacement issue.
From Pat R Zai at 2024-10-25 -
Contacted customer care, but order remained in fulfillment without resolution for over 14 days, leading to an unsatisfactory experience.
From Bhasker at 2024-10-26 -
Difficult to find assistance, customer service disappointing.
From VaGirl at 2024-10-23
Frequently Asked Questions About Kohl's
Explore frequently asked questions about Kohl's to quickly find the information and support you need.
Kohl's Corporate Headquarters is located in Menomonee Falls, Wisconsin, and houses the majority of Kohl's corporate associate teams — from merchandising and marketing to members of Operating Committee.
Kohl's continues to be a leading destination for the casual lifestyle. The company offers great brands that deliver a quality casual assortment for the entire family including SONOMA Goods for Life, SO, Nine West, LC Lauren Conrand, Levi's, and Croft & Barrow.
Kohl's company history timeline The grocery stores were sold to A&P in 1983, operating under the name Kohl's Food Store, and later Kohl's Food Emporium. A group of investors, led by the senior management, purchased the company in 1986.