Kroger Customer Service Contacts
Kroger Company, one of America's largest retail companies, operates a chain of supermarkets and multi-department stores across the United States. Known for its innovation in the grocery sector, Kroger offers a wide range of products including groceries, pharmacy services, and jewelry, ensuring a one-stop shopping experience. With a strong emphasis on customer satisfaction and community engagement, Kroger continues to lead the market by providing quality products at competitive prices.
Phone Number & Contact Info
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- Kroger Most Popular Number
- 800-576-4377
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- [email protected]
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- Website
- www.thekrogerco.com
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- Opening Hours:
- Mon-Fri 7am-12am, Sat-Sun 7am-9:30pm ET
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- Additional Contact numbers:
- 866-221-4141
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- Mailing Address:
- Cincinnati, OH
Kroger Customer Service Overview
Kroger has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Kroger
Customers contact Kroger for various reasons. Most popular of them are questions like "Is It Possible to Merge Two Kroger Accounts?", "What are the benefits of creating a Kroger account?", "What is Kroger Wireless?".
User Testimonials for Kroger Support
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Service counter staff were pleasant and provided a discount and compensation for pricing errors. Always check receipts to ensure accurate pricing.
From Andrew B Fnz at 2024-03-22 -
Unresolved discount errors resulted in compensation for a pricing issue.
From Andrew B Fnz at 2024-03-22 -
Contacting support led to frustration as the nearest pickup option is inaccessible, leaving disabled customers without solutions.
From James L Lpi at 2024-09-16 -
Terrible experience with overseas customer service; overcharged on 7 items, despite digital coupons. Had to undergo lengthy investigation and received a case number.
From George M Njr at 2024-08-03 -
Disrespectful attitude from cashier unit manager Ronnie, lack of assistance from the store manager, and unhelpful customer service hotline made resolving issues frustrating.
From Patricia G Grn at 2024-02-07 -
Self-checkout machines frequently malfunction, leading to staff interventions that feel accusatory and disrespectful, creating a negative experience for paying customers.
From rebecca L Odi at 2024-08-18
Frequently Asked Questions About Kroger
Explore frequently asked questions about Kroger to quickly find the information and support you need.
Who owns Kroger? Though it was founded by Bernard Kroger in 1883, Kroger is currently owned by CEO and Chairman Rodney McMullen. McMullen literally started as a stock clerk at a Kentucky Kroger location and worked his way up.
Vanguard owns the most shares of Kroger Company (KR).
Some of Walmart's largest shareholders are members of the Walton family, but they are not major shareholders of Kroger. On the other hand, Kroger owns many other grocery stores which kept their original names, like Ralph's, Fred Meyer, QFC, and many others.
The Kroger Co. operates grocery retail stores under the following banners: Supermarkets – Kroger, Ralphs, Dillons, Smith's, King Soopers, Fry's, QFC, City Market, Owen's, Jay C, Pay Less, Baker's, Gerbes, Harris Teeter, Pick 'n Save, Metro Market, Mariano's. Multi-department stores – Fred Meyer.